Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Sham gave this product an overall rating of 5 / 5

Brilliant

I have been looking for multi car insurance and Aviva was the best car insurance company for me. Not only did I get a great price it was almost half of what I was getting offered on other car insurance company’s. It was really quick and easy to do online, I didn’t have any problems but I couldn’t believe the price it was showing me So I phoned Aviva to make sure it was the right price And it was. The person I spoke to was really friendly and helpful, he made sure I understood everything and went over it with me again. Where really happy with the multi car insurance and I definitely recommend Aviva. Thank you once again

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sham

Bernie gave this product an overall rating of 5 / 5

Great

Needed to renew car insurance. Was sent an email about Aviva plus. Looked at the price which was great compared to the quote from my previous insurers. Loved the idea of pay monthly with no penalty so went for it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bernie

Jacob gave this product an overall rating of 5 / 5

Quick and simple.

Very competitive price, clear and easy process of online application.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jacob

Skye gave this product an overall rating of 5 / 5

Easy to use website

Car insurance Easy to navigate website No need for clumsy phone calls

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Skye

fani gave this product an overall rating of 5 / 5

Convenient and ease of purchase

Bought car policy, cheap as Aviva promised. Thanks Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

fani

Apoli gave this product an overall rating of 5 / 5

Full satisfaction with purchase

I bought car insurance with Aviva plus and I am so happy with my purchase.I think is very good price for quality offer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Apoli

jimbor gave this product an overall rating of 5 / 5

great service at the right price

Looking for car insurance and could not find a better price than Aviva. Just spot on cover for the right price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jimbor

Peter gave this product an overall rating of 5 / 5

Great Quote, Great Service

Multicar insurance, easily sorted by helpful phone staff

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Peter

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