Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Andy gave this product an overall rating of
Fast and helpful great service
01/08/2019
Fully comp car cover very easy to get quote and set up policy
I would recommend Aviva to a friend
- By:
- Andy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Andy
RichH gave this product an overall rating of
Best value after search
01/08/2019
After searching on compare websites for motor insurance, I found that Aviva's quote was cheapest by about 10 percent. Monthly payments are taken without increasing the price compared with annual payment.
I would recommend Aviva to a friend
- By:
- RichH
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RichH
Mike gave this product an overall rating of
Mr happy
31/07/2019
Great price and great value and great service .thanks ...
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Mike
Shades gave this product an overall rating of
Great customer service
31/07/2019
After looking on comparison sites and other insurance companies, I chose a viva because they are good value for money, very polite and efficient. Hence 5 stars!!!
I would recommend Aviva to a friend
- By:
- Shades
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Shades
Alice gave this product an overall rating of
Great servicr
31/07/2019
Very easy to complete online quote form. Staff very helpful & pleasant when I phoned
I would recommend Aviva to a friend
- By:
- Alice
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Alice
Camshaft gave this product an overall rating of
Simple
31/07/2019
I was in the market for new car insurance,my son recommended to look at Aviva. The online form filling for a quote is very easy,sensible and staight forwards. I soon had a cost for the cover which I tailor made to my circumstances. The cost was less than I had been quoted by my regular company,also better. The reasons for leaving my previous company ( which isn't a bad company after at least 5yrs with them) were escalating cost,having to print my own documents and automatic next year cover, which I had to phone to cancel,and when I did the renewal premium suddenly was reduced but not enough to make me stay. My first experience with Aviva has been good,they sent paper documents on request,sent emails asking me to check everything is correct. If next years premium is favourable as a loyal customer I may still be with Aviva.
I would recommend Aviva to a friend
- By:
- Camshaft
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Camshaft
AlbertRN gave this product an overall rating of
Decent website
31/07/2019
Original on-line application for car insurance simple, straight forward to use. looking to change cars had to ring customer service for an enquiry re cost, which was equally simple. Website only allows quote against a specific car and commits to a change date. That could be more flexible.
I would recommend Aviva to a friend
- By:
- AlbertRN
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
AlbertRN
stinger gave this product an overall rating of
sensibly priced insurance
31/07/2019
I purchased motor and home insurance because Aviva allowed me great prices and monthly payments without any interest added
I would recommend Aviva to a friend
- By:
- stinger
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
stinger