Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

jimbor gave this product an overall rating of 5 / 5

great service at the right price

Looking for car insurance and could not find a better price than Aviva. Just spot on cover for the right price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jimbor

Peter gave this product an overall rating of 5 / 5

Great Quote, Great Service

Multicar insurance, easily sorted by helpful phone staff

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Peter

bookfiend gave this product an overall rating of 3 / 5

Good policy, but had problems buying on-line

I purchased an AvivaPlus comprehensive car insurance policy in early April 2019. This did not go smoothly due to problems using the website. I initially filled in the Aviva website form and got a quote. Two days later I got a letter in the post about AvivaPlus with its monthly payments and decided to go for one of those instead. Even using the link supplied in the letter, I was not able to get an AvivaPlus quote - just an "ordinary" quote identical to the one I already had. I called customer services and much confusion ensued. The agent I spoke to was baffled. After spending quite a while trying to sort it out, the agent suggested throwing everything away and starting all over again, with the agent taking the details for an AvivaPlus quote. This we did, and finally, at last, I got a quote for the policy and went ahead with it. The polite and friendly agent could have not done more to try to sort things out. It's a shame the website was not up to the job at the time.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
1 / 5

bookfiend

Mand gave this product an overall rating of 5 / 5

Simple and straight forward

Bought car insurance when I needed it quickly, very simple and straight forward and then decided to upgrade the policy to protect no claims and add breakdown cover. Again straight forward and simple. Spoke to a real person without being put on hold for hours.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mand

doncolp gave this product an overall rating of 5 / 5

Easy to use

Ease of web / App access Good value for money Interest free monthly payments

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

doncolp

mungopark gave this product an overall rating of 4 / 5

good

bought motor insurance without speaking to anyone everything went smoothly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5

mungopark

Spud gave this product an overall rating of 5 / 5

Really good customer service

I was looking for a fully comprehensive insurance cover and was recommended Aviva by a friend and I found their online and phone service very easy to use. I had no trouble getting the cover I wanted. Very pleased with service.

I would recommend Aviva to a friend

By:
Gender:
Male

Spud

Nessy58 gave this product an overall rating of 5 / 5

Easy peasy

Bought car insurance for my ford couple of days later partners car died so had to get another car and my partner had my old one it was so easy sorting out the swapping of drivers etc took no time at all

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nessy58

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