Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Tone gave this product an overall rating of 5 / 5

Excellent Customer Service

Very helpful and very nice AVIVA staff members helped me on my telephone calls when I was looking for a company where I should purchase my motor insurance. This convinced me to get my motor insurance from AVIVA. I am now very pleased I did.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tone

TomJohn21 gave this product an overall rating of 5 / 5

Easy

Bought van insurance through AVIVA and it was so simple and easy. I felt even more reassured when my wife had to phone up because I had omitted some details accidently and they spoke to her! She is a named driver on the policy and other companies have refused to talk to her when I am at work...very annoying and stupid. So we are delighted with AVIVA common sense and very professional THANK YOU

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

YOU'RE WELCOME! We'll always do all we can to help - somethings just need the common sense approach from time to time! I'm glad everything is sorted and you know where we are if you need anything else.

Rich, Aviva Social Media Team

TomJohn21

ticktock gave this product an overall rating of 4 / 5

Great Customer Service

Very efficient English speaking sales people and very helpful. Don't be fooled by the add car scheme I found it cheaper to insure my vehicles separately

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ticktock

HDuck gave this product an overall rating of 5 / 5

Very helpful

Car insurance. Having been with another company for 20 years and due to their gross mismanagement of my new car insurance, I had to cancel. Aviva most helpful and cheaper when I switched to them. Used them as we also have health insurance with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HDuck

RoadRunner gave this product an overall rating of 5 / 5

Great internet service

I found the online quotes for car insurance easy to use. When I actually took out the insurance this was also straightforward. Took just minutes to complete and was able to print everything out.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RoadRunner

LolQ gave this product an overall rating of 5 / 5

Great price

Took out a 2 car policy. Significantly cheaper and from a leading brand which gives me confidence.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LolQ

Sydney gave this product an overall rating of 5 / 5

Car insurance

Simple, easy to use website and with affordable car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sydney

Angeleyes gave this product an overall rating of 5 / 5

Hopeful for a long and happy year with no problems that need me to get in touch with you

Well I give you a full 5stars as I’m am a new customer and I hope you live up to being a very good insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Angeleyes

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