Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Minnie1 gave this product an overall rating of 4 / 5

Customer Service was helpful, knowledgeable, polite and overall service very good.

I bought car insurance. The price was very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Minnie1

Bobby gave this product an overall rating of 4 / 5

Car insurance

Tried compare sites, no real stand out companies, so tried direct line and Aviva direct, best value for money was Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bobby

Mags gave this product an overall rating of 4 / 5

Great customer service and a fantastic price

I bought car insurance at a great price and had a great experience on the phone, nothing was a bother for the young man I spoke to

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mags

Zake gave this product an overall rating of 5 / 5

Very good

Bought it From online.no one can,t be disappointed to them.there price very competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Zake

cathayb gave this product an overall rating of 5 / 5

excellant service

Quick efficent service.met all our requirements.Done by telephone and internet with no problems at all.very good cost

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

cathayb

LordLucan gave this product an overall rating of 5 / 5

LordLucan

Motor cover to fit the bill and a good price too! All aspects were easy to follow and pleasantly surprised at instalment free payments. Good value and reliable.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

LordLucan

DuneBuggy gave this product an overall rating of 4 / 5

Good deal

Best offer. Easy to use website. Good for multi car.

I would recommend Aviva to a friend

By:

DuneBuggy

Mull gave this product an overall rating of 5 / 5

Great choice

Hi it was a little bit more than the other quote but the cover was much better hi I was a little bit dearer than the others but the cover I got there

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mull

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