Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Jetty gave this product an overall rating of 5 / 5

Very efficient

Excellent quote after a very easy on-line application. No trouble at all.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jetty

Michael gave this product an overall rating of 5 / 5

Great value for money

Aviva are one of the best company out there when it come to Car and home insurance, they are very competitive and customer service is wonderful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Michael

Pickles gave this product an overall rating of 5 / 5

Madam

Bought car insurance. Helpful competitive rates. Good experience.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pickles

Bella gave this product an overall rating of 5 / 5

Excellent service

Nothing was too much trouble as my insurance change was quite complicated. Not rushed & genuine interest shown

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bella

CoastToCoast gave this product an overall rating of 5 / 5

Five star car

Full comp car insurance with a Good level of cover at a very reasonable price!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

CoastToCoast

Colin gave this product an overall rating of 3 / 5

Purchase was quick and easy

the quote was very competitive and the purchase was simple and quick. the policy seems comprehensive but the real test is when it comes to making a claim ( which I hope I don't have to )

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Colin

Hitman gave this product an overall rating of 5 / 5

Very good company and very competitive prices

Car insurance great prices and friendly staff and very easy to deal with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hitman

SteveC gave this product an overall rating of 5 / 5

Great price and service

Was recommended by a family member. Called for quote, and the service was fantastic. Very helpful and friendly. Then got a quote through and comparison site - not quite so simples. Aviva easily beat their best price. Won't be going anywhere else.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SteveC

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