Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Blondie gave this product an overall rating of 5 / 5

Car insurance

A good comprehensive reasonably priced car policy from a good presented web site. Not the cheapest quote but good value with ability to pay monthly at no charge. Site and paperwork first class.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Blondie

Attiii gave this product an overall rating of 4 / 5

Very good

Hi I’m very happy with aviva I naver seem insurance company like that they are very good specially I like the way our paying system love it no interest system this why I love it price is little bit high buh other things is very good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
1 / 5

Attiii

BANDY gave this product an overall rating of 5 / 5

Good Communication

Car Insurance I was able to get a reasonable reduction from my previous company

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

BANDY

jaydee gave this product an overall rating of 5 / 5

Car insurance

Very easy website and good price. Gives me the cover I require.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

jaydee

NotBoris gave this product an overall rating of 5 / 5

Good value for money

I bought car insurance. Had been insured by the same company for many years but I thought the premiums were getting far too high. Decided to shop around. Liked Aviva because it was easy to do online(I'm a silver surfer) and easy to understand, and not least of all because it saved me money. Also easy to get in touch with on the phone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NotBoris

Satisfiedcustomer gave this product an overall rating of 5 / 5

Excellent customer service and and so helpful. Being able to do this online and the speed that my claim was processed was excellent

Car insurance - This was a very good deal as we were able to combine mine and my husbands car on one policy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Satisfiedcustomer

Phil gave this product an overall rating of 5 / 5

Quick and easy to get a quote. Very competitive cost and excellent communication. Overall a very pleasant experience.

A good experience from start to finish. Very pleased. We

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Phil

Dood gave this product an overall rating of 4 / 5

Customer service representative very helpful

I changed my car policy to Aviva plus, the customer services representative was extremely helpful and it was all completed in a quick and efficient manner. The only downside is I still can’t see my policy on my Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi, I'm glad to hear it was a quick and easy process for you when you spoke to our customer services. It's a shame you can't see your policy on MyAviva yet but we're happy to have a look - I've popped you an email to check and help get you access.

Yannis, Aviva Web Team

Dood

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