Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Vickypitbull gave this product an overall rating of 4 / 5

Fast online amazing price

Needed a new company and couldnt believe i got my insurance nearly 500 less then what my previous insurer was charging me and i got more fpr my.policy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vickypitbull

TheDon gave this product an overall rating of 5 / 5

Car Insurance

Very easy to obtain the quote and amend accordingly to get the best level required, minimal questions

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TheDon

Funkycow gave this product an overall rating of 5 / 5

Great customer service

Changed insurance company for my car, , rang and spoke to a human, excellent service from him, explained everything and answered all my questions. Brilliant

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Funkycow

yorkylad gave this product an overall rating of 5 / 5

great service competitive price

Finaly dealing direct to an insurance company after broker tried to change my insurer to another company not meeting my requirements and at greater cost . I-have been a named driver on my spouses vehicle due to her being on disability . I have driving on a french policy which I was informed by my broker Aviva would not accept . Contacted Aviva set up policy and certified translation means I am now fully insured much cheaper and have my own no claims bonus . Aviva Checked previous history and increased my NCB much more . very satisfied get a good discount by having buildings insurance with Aviva. It pays to shop around and not rely on your broker

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

yorkylad

Hezza gave this product an overall rating of 5 / 5

Great to deal with

Found Aviva online and so easy to deal with and a very competitive price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hezza

Mark gave this product an overall rating of 5 / 5

Car Insurance

Excellent value motor insurance, very competitively priced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mark

Lizzy gave this product an overall rating of 5 / 5

Car accident repair

Excellent service from AVIVA. Very quick and helpful

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5

Lizzy

JohnC gave this product an overall rating of 5 / 5

Always easy to deal with

Recently come back to Aviva after a year away on car insurance. Always a pleasure to deal with, really helpful and a great price. Got a really good deal and some extra support on the phone on particular questions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JohnC

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