Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

A customer gave this product an overall rating of 5 / 5

Very helpful

Aviva is very helpful for Eurpeeen as wel the telephone explanation was quick and understanding Thanks

I would recommend Aviva to a friend

Gender:
Female
Age:
45 to 54
Policy features and benefits
2 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Jebb gave this product an overall rating of 5 / 5

good customer service

Clear efficient communications. A very fair competitive quote.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jebb

alan gave this product an overall rating of 4 / 5

good service and easy

easy to do did not have an option to pay in full but happy with the monthly as it did not cost any more

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

alan

Lisa gave this product an overall rating of 5 / 5

Best prices

I bought a insurance for my BMW and it was the most cheaper and the one that give me more confidence to buy it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lisa

normansky gave this product an overall rating of 5 / 5

very good and straight forward

I found exactly what I wanted, at a very good price. Quote was held for a long time allowing me to decide and not be rushed I am pleased with everything thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

normansky

James gave this product an overall rating of 1 / 5

unprofessional

Hi, vi had the worst experience with one of your staff, when’s purchasing and getting a quote on my car. He was rude, was using slang and I knew more then he did regarding his job. Furthermore I could not understand a single word he was telling me and I had to kept asking him to speak slower and in a professional manner! So overall very disappointed!

By:
Age:
35 to 44
Policy features and benefits
2 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hi there, I'm sorry to hear of the experience you have had when dealing with us over the phone, I'll ensure your comments are passed along to the relevant people to be investigated.

Will, Social Media Response Team

James

NickName gave this product an overall rating of 5 / 5

Very good

Easy and hassle free. Very good price. The app is convent and lets you view all policy details from your phone.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NickName

Geog gave this product an overall rating of 5 / 5

Just what I needed

Car insurance for a changed car. Was a good offer compared to previous insurer. Have used them before so knew where to come for right deal

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Geog

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