Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

One21 gave this product an overall rating of 5 / 5

Great customer service

Everyone I had spoken to was polite as well mannered amazing customer service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

One21

bobl gave this product an overall rating of 4 / 5

good for 2 cars

Took a while to get the right option for me but ok in the end. 2 cars on one plan was good

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

bobl

peepee gave this product an overall rating of 5 / 5

Great service all round

Car insurance for two cars which was cheaper than a quotation we had for ONE car from another insurer (Saga)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

peepee

Dixieslad gave this product an overall rating of 5 / 5

Take back cartrol

I use the Aviva site for another two policies so tried them when car policy fell due. Very glad I did although they were not able to reduce my premium. The attractions they offered included a) having all my policies at the one website b) the ability to change the terms of my cover instantly c) and without administration charge d) competitive premium. So I'm a happy customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Dixieslad

Juli gave this product an overall rating of 5 / 5

Car ins

Great price, no fuss To change from one provider to Arriva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Juli

john gave this product an overall rating of 4 / 5

Good concept

Motor insurance the online experience was poor . Surprised also was not able to get a quote for home insurance because of conflict with dates .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

john

Coxy gave this product an overall rating of 5 / 5

Car Insurance

I did all the comparison websites in a bid to get the best deal available (as suggested by money saving expert & then went on to try the company’s not included. I was very pleased to find AVIVA was not only competitive (significantly less than others for the same services) but also didn’t change extra for paying monthly or making changes if required. What’s not to like?

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Coxy

lissie gave this product an overall rating of 5 / 5

fast efficient service and a very competitive priced product

Fully comprehensive motor insurance including breakdown cover.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lissie

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