Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Keri gave this product an overall rating of 4 / 5

Great offer

Car insurance I am pleased with the cost . Will see when service required

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Keri

GFunk gave this product an overall rating of 4 / 5

Good price, easy to use site

Multi-car insurance, price was very competitive, the website was really easy to use. I'm yet to have to use the insurance and to be honest I hope I never have to.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

GFunk

Carinsurance gave this product an overall rating of 5 / 5

So glad I phoned

Looked at all the comparison sites first but then phoned Aviva to get a quote and they came in substantially less even though one of us has a Canadian driving license. Very helpful on the phone both for the quote and purchase.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Carinsurance

Curly gave this product an overall rating of 4 / 5

Great customer advice

Got car insurance good friendly advice a pleasure to talk to

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Curly

Patrick gave this product an overall rating of 5 / 5

Easy to purchase

This policy was half the price of other quotes and through a broker this was unacceptable Well done Aviva for producing a sensible and good deal for the motorist

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Patrick

Sundar gave this product an overall rating of 5 / 5

Very good customer service.

I bought a car insurance and it was Lot cheaper from the previous insurance company with no claim in the last 9 years .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sundar

DrVM gave this product an overall rating of 4 / 5

Good Customer Support

I have purchased "Multi Car" insurance policy from Aviva. Competitive price, with wide choice of "additions"/"removals". Unfortunately, twice my DOB was wrongly printed in the documents, but after contacting them, they put this right and sent me the correct documents.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DrVM

Happycustomer gave this product an overall rating of 5 / 5

Good price and service

Having been insured on one car last year, not only did the renewal price come through better than the previous year, but Aviva insured our second car for an even better price than than who we had been insured with. The cover is comprehensive and the team are very helpful should you need to speak to them too. Overall a very happy customer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happycustomer

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