Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

MrMiargi gave this product an overall rating of 5 / 5

Excellent Customer Service

I have had a company car (personal use only) for over 10 years which I am still driving, I bought a second car which I needed to insure after days of trolling through different insurance sites and talking to different companies I came across the Aviva web site to cut a long story short I put in my details and was given a price that I thought was very good as I was starting my policy from scratch zero per cent no claims. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MrMiargi

Eddie gave this product an overall rating of 5 / 5

Simple and quick system and all inclusive

This a good insurance product and great website easy to get a quotation

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eddie

Roberts gave this product an overall rating of 5 / 5

Returning customer

Car and home insurance bought.I did have a current Home policy and was offered a discount on a car policy which resulted in a saving compared to my renewal quote from Saga. In addition as I now had two policies I rang Aviva and obtained a further reduction on renewal of my Home insurance. Great customer service and a fair system to existing customers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roberts

Jaycee gave this product an overall rating of 5 / 5

Purchase car insurance

Purchased car insurance for a vehicle I have just acquired. Service on line was excellent easy to do and quick. Really good fully comprehensive cover at a lower price than competitors prices. I am well pleased with the outcome.Its well worth getting a quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jaycee

TonyS gave this product an overall rating of 5 / 5

Simplicity of quoting and purchasing plus value

Process to quote, leveraging registration number and driving license meant less questions and more efficient. Also provided more competitive pricing then existing insurer with inclusive cover when driving on the continent. Like having the documents electronically and the convenience of having multiple products in the one login.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TonyS

Insurancebuyer gave this product an overall rating of 5 / 5

Great cover, great price

I have been with Aviva for a few years and wondered if it was worth changing to AvivaPlus! The process was very simple and I ended up with better cover and a saving. It also includes the extra cover of a comprehensive driving of other cars extension, which is good to have for for those rare occasions it maybe needed.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Insurancebuyer

Adrian gave this product an overall rating of 5 / 5

Great services

I bought a pension and car insurance for two cars.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Adrian

Andzia gave this product an overall rating of 5 / 5

Customer

Good company... Im happy with them. Thank you very much.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andzia

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