Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Elzeebub gave this product an overall rating of 5 / 5

Easy done

Straight forward and to the point. AVIVA was not only cheaper but over 20 pounds cheaper then my quotes price with my current provider! Easy to view details online and support is there when needed.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Elzeebub

brummy21 gave this product an overall rating of 5 / 5

Easy to use web site and competitive price

Aviva's website is really clear and easy to use, taking you through details needed to provide a quote. Choice of 3 different levels of cover with lots of options. We chose the one which included breakdown cover as well, for which the price was also way better than the renewal quote from our current provider. Everything was bundled in a single monthly payment.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

brummy21

Sandra gave this product an overall rating of 4 / 5

Great costomer service

Good Basic car insurance.Will be exelent if I got windscreen protection on it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hi Sandra, thank you for your positive review. We offer windscreen protection on both the Regular and Premium tiers of AvivaPlus, you can obtain a quote for one of the other tiers by getting in touch with the team if you would need this additional cover. Thanks again for insuring with us.

Yannis, Aviva Web Team

Sandra

Nicksie gave this product an overall rating of 5 / 5

Great service

Car insurance much cheaper than my existing insurer, really easy to switch and helpful customer service The monthly payments without interest is perfect for me.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nicksie

Colin gave this product an overall rating of 4 / 5

Car Policy

Car policy bought was at competitive premium though this might alter depending upon another vehicle selling - (the first vehicle has to remain insured). Aviva admin is good and the support to their online offering is efficient

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Colin

Petcott gave this product an overall rating of 5 / 5

Simple and easy to navigate and advantages other leading insurers don’t offer.

Purchased car insurance after my previous insurer hiked up my premium. Aviva offered a cheaper like for like policy with breakdown cover and no charges for paying in monthly instalment as my previous insured did. Very pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Petcott

Mary gave this product an overall rating of 5 / 5

Excellent servicei

I am very pleased with Aviva they provide a very good service that meets your requirements with satisfactory outcome. I would definitely recommend them to others given the value and quality of their service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mary

Jdn637 gave this product an overall rating of 5 / 5

Very good customer experience

Excellent no problems , it’s a pity really Avila would not insure me personally because of the car I have The insurance was for my wife’s car

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jdn637

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