Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
DMac gave this product an overall rating of
Third Part Claim
19/07/2019
within 20 minutes phone call all sorted. very efficient explained process, no chasing required.
I would recommend Aviva to a friend
- By:
- DMac
- Gender:
- Male
- Age:
- 35 to 44
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
DMac
Jock gave this product an overall rating of
An excellent high quality all inclusive quote.
18/07/2019
Excellent value, albeit that I availed myself of ' new member status ' plus having health insurance with Aviva. The agent dealing with my quote, was clearly enthusiastic without being too ' pushy ' I am well pleased with my Aviva experience.
I would recommend Aviva to a friend
- By:
- Jock
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jock
simon gave this product an overall rating of
Great flexibility, and trustworthy
18/07/2019
Buying a car can be an uncertain time. Our car purchase fell threw at the last minute, and despite my policy having technically started that morning I got a no questions asked refund for the full amount I had paid. The main reason I use Aviva is they have earned my trust, and when it comes to insurance this is very important. The second reason, is they are flexible, being able to pay month by month, and adjust my cover depending on my needs is very important.
I would recommend Aviva to a friend
- By:
- simon
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
simon
Shelly gave this product an overall rating of
Easy on line and also helpful when telephoning
18/07/2019
Very clear and simple to use thus service hope next years price will be as good
I would recommend Aviva to a friend
- By:
- Shelly
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Shelly
Robbie gave this product an overall rating of
Great customer service advisor
17/07/2019
Aviva plus for our two cars. Easy to set up with the help of a really friendly helpful advisor.
I would recommend Aviva to a friend
- By:
- Robbie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Robbie
Simo gave this product an overall rating of
Easy set up
17/07/2019
I brought car insurance and a very good price. I also have the life insurance through aviva which was easy to do set up the only thing g I think could be better is if my car insurance would be included on the App but for some reason it isn't and it says I can add car insurance
I would recommend Aviva to a friend
- By:
- Simo
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Simo
Petery gave this product an overall rating of
Good on the surface
16/07/2019
Took out car insurance, fairly straightforward apart from long wait on the phone and having to listen to lengthy automatic info talk while waiting. Asked to confirm no claims discount from previous insurance, did that to e mail address supplied, no response or confirmation after 12 days- so unsure of status
I would recommend Aviva to a friend
- By:
- Petery
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
I can see you've called in since your review & we've confirmed your NCD status for you. Please don't hesitate to get back in touch if you need anything else at all.
Tasha, Aviva Social Media Team
Petery
KJhe gave this product an overall rating of
Cheap quotes and with a further discount applied
16/07/2019
Online car insurance, very easy to navigate with not too many questions. The cheapest quote I’ve been offered. Pleasantly surprised as I always assumed that Aviva was expensive.
I would recommend Aviva to a friend
- By:
- KJhe
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
KJhe