Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Petery gave this product an overall rating of 3 / 5

Good on the surface

Took out car insurance, fairly straightforward apart from long wait on the phone and having to listen to lengthy automatic info talk while waiting. Asked to confirm no claims discount from previous insurance, did that to e mail address supplied, no response or confirmation after 12 days- so unsure of status

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

I can see you've called in since your review & we've confirmed your NCD status for you. Please don't hesitate to get back in touch if you need anything else at all.

Tasha, Aviva Social Media Team

Petery

KJhe gave this product an overall rating of 5 / 5

Cheap quotes and with a further discount applied

Online car insurance, very easy to navigate with not too many questions. The cheapest quote I’ve been offered. Pleasantly surprised as I always assumed that Aviva was expensive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KJhe

melox2 gave this product an overall rating of 5 / 5

easy to use site

insured my commercial vehicle last year and my car this year,downloaded the app which is a good way to view your documents at any time.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

melox2

Deborah gave this product an overall rating of 5 / 5

Very competitive

I went on various comparison sites and eventually got my car insurance through Aviva. I have saved 100 pounds by using Aviva. This includes PNCD.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deborah

George gave this product an overall rating of 5 / 5

Helpful chat advisers and user friendly site

Car Insurance. Very reasonable and a good choice of options

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

George

LizzyH gave this product an overall rating of 5 / 5

Excellent Price and Cover

I recently bought fully comprehensive motor insurance including legal and no-claims protection. After a lot of research I chose Aviva because they provided exactly the protection I wanted for the best price. The process was simple and easy to complete. I will need to wait until renewal next year to see if they continue to provide the best service and deal.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LizzyH

Rick gave this product an overall rating of 5 / 5

They go the extra mile

Being a shareholder for a number of years I am always keen to support my investments and also get an insight in to how the business is run. I have a number of policies with them but not motor insurance. I gave them the opportunity to quote for 2 cars and they were significantly more competitive. In addition they offered their premium service at an acceptable price. Well worth contacting.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rick

Marshal gave this product an overall rating of 5 / 5

Great service

Good friendly staff. Website easy to understand and find way around. Added bonus live chat if you need clarification on anything. Very competative rates and cover for me was exceptional. Things standard others add excesses I.e. windscreen cover no excess. Documents can be sent on line saving paper ones. Can then print off what you want. All in all great experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marshal

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