Overall rating
This product has been awarded an overall rating of from 3049 customer reviews
Rating breakdown
3049 reviews
- 5 stars awarded by 1457 reviewers
- 4 stars awarded by 326 reviewers
- 3 stars awarded by 70 reviewers
- 2 stars awarded by 44 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Paulapoos gave this product an overall rating of
No monthly APR!
15/06/2019
As above. Couldn't do an annual payment this year so A) the quote was the best out of all the comparison sites and B) no monthly interest. So an all round win.
I would recommend Aviva to a friend
- By:
- Paulapoos
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Paulapoos
Pete gave this product an overall rating of
Something Aviva always makes easy
14/06/2019
I recently purchased car insurance from Aviva. Being a van driver for so long and not having transferable benefits I was sure my quote would be astronomical. In fact it was the cheapest of all I had received, thanks to my existing customer discount. I stay with Aviva year after year because they offer a fantastic service staffed by the nicest of people.
I would recommend Aviva to a friend
- By:
- Pete
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pete
Grolf gave this product an overall rating of
Value for money cover.
14/06/2019
Had a quote for a two car policy for myself and son. He has gained his first years no claims discount. We were extremely please with the quotation and more surprised when we came to purchase the cover as there was interest free 12 monthly payments as standard. This was the best insurance based experience we've had. Thank you Aviva for listening to your customers.
I would recommend Aviva to a friend
- By:
- Grolf
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Grolf
Ric1 gave this product an overall rating of
Great price, quick and easy to get quote too
14/06/2019
I’m 36 and have a Fiat 500 abarth. My renewal quote with another company was put up so I decide to shop about and went with Aviva for the year. Spot on! Got a quarter off price fully comp. Was really quick and easy to do a quote online too... definitely recommend Aviva.
I would recommend Aviva to a friend
- By:
- Ric1
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ric1
JOhnT gave this product an overall rating of
Great service
14/06/2019
Got my car insurance,quick easy and d good value. Did it all on line and found it very straight forward
I would recommend Aviva to a friend
- By:
- JOhnT
- Gender:
- Male
- Age:
- 65 or over
JOhnT
Agnes gave this product an overall rating of
Best offer
14/06/2019
I bought a car insurance. I do not have any discounts and I am pleasantly surprised by the amount of insurance. I think I got the best offer.
I would recommend Aviva to a friend
- By:
- Agnes
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Agnes
Sdixie gave this product an overall rating of
Car Insurance
13/06/2019
Excellent customer service, helpful, explained everything well, cheerful and made sure I had everything I needed. Also product paying monthly and no interest charge is perfect for me. Thank you
I would recommend Aviva to a friend
- By:
- Sdixie
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sdixie
Bigboy gave this product an overall rating of
Very helpful everything well explained
13/06/2019
I bought car insurance no hassle everything was well planned out from prices to plans well done aviva
I would recommend Aviva to a friend
- By:
- Bigboy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bigboy