Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2741 customer reviews

Jane gave this product an overall rating of 5 / 5

Amazing service

Rang up to claim on someone else's Insurance... Ended up ringing back the following week to take out my own.!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jane

Lucian gave this product an overall rating of 5 / 5

Chep and easy to purchase!

Very good company! Unfortunately I found to late about this company and I pay a lot of money for another insurance at another company's. Thank you Aviva!!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lucian

Mable gave this product an overall rating of 5 / 5

Great price insurance

I bought insurance for my pick up . Great price and easy to purchase on line.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mable

Anita gave this product an overall rating of 5 / 5

Car insurance

After a very nasty experience wit an online quote elsewhere!! the staff at Aviva was brilliant thoughtful and efficient. I will definitely use them again

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Anita

Bazzer gave this product an overall rating of 4 / 5

Great service

Good price and good clearly understanderble service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bazzer

Yatesy gave this product an overall rating of 5 / 5

Great customer service

Cheapest insurance I could find very quick and easy to set up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yatesy

Yorkshire1960 gave this product an overall rating of 3 / 5

Car Insurance

Got a quote from Aviva for car insurance which was a very competitive price. I decided to take the 12 month's interest free option rather than pay the one off annual fee. I then find that you can't pay the first instalment on my credit card and the rest through a DD from you bank account. You have to pay all 12 instalments on your credit card - this is NOT GOOD. I want to pay 11 instalments via my bank account. Come on Aviva think what's best for your customers.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
2 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
1 / 5

Thanks for taking the time to provide us with your feedback. The AvivaPlus cover is subscription based and the payments are taken by card. You are able to use a credit or debit card and you can change the payment card whenever you wish, i.e you can set the policy up using a credit card and then update the card details to a debit card which will come directly from your bank account. Hopefully this answers your concerns however, feel free to get in touch if you have any more questions.

Mike, Aviva Online Team

Yorkshire1960

TRACTORBOY gave this product an overall rating of 5 / 5

First Class

I Was struggling to do things on-line,Poppy on live chat did almost everything for me !Could not have been more helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TRACTORBOY

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