Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Dan1 gave this product an overall rating of
Van insurance
05/10/2020
Haveing been on comparisons websites it was simply nice to get a quote from a viva.co.uk
I would recommend Aviva to a friend
- By:
- Dan1
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dan1
Happycamper gave this product an overall rating of
Helpful & professional staff
04/10/2020
I renewed my van insurance with Aviva and was very impressed with the service I received.
I would recommend Aviva to a friend
- By:
- Happycamper
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Happycamper
Dave gave this product an overall rating of
Car insurance
04/10/2020
Always used aviva for pension just added home and car insurance, nice easy to use app and always great service when you call , spoke to a guy called will in car insurance today as was unsure of a few things and he was first class sorted out all my probs quickly and easily
I would recommend Aviva to a friend
- By:
- Dave
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dave
arturo gave this product an overall rating of
glad to be back
03/10/2020
left aviva last renewal because of price hike. new car caused me to rethink and came back to aviva even though it was more costly. all completed by computer.
I would recommend Aviva to a friend
- By:
- arturo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
arturo
Nicholaij gave this product an overall rating of
Easy to register and obtain
03/10/2020
Satisfactory experience and very easy process to have a quote and register afterwards. Competitive price I haven't used any of the services yet for full review
I would recommend Aviva to a friend
- By:
- Nicholaij
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Nicholaij
Bart gave this product an overall rating of
Easy and simple. Clear questions, nice website
03/10/2020
I'm happy to buy insurance with Aviva. Form and questions is clear and easy to confirming. Where after nobody have any problems. I recommend for anyone's who's have any problems with others company's before
I would recommend Aviva to a friend
- By:
- Bart
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bart
A customer gave this product an overall rating of
great service!
02/10/2020
very competitive price for our two cars. Very helpful & friendly customer service staff - I phoned quite a few times to ask questions so I was sure the insurance was right for our needs!
I would recommend Aviva to a friend
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
mikk gave this product an overall rating of
great customer service
02/10/2020
Car Insurance fully comprehensive with full european comprehensive cover.
I would recommend Aviva to a friend
- By:
- mikk
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
mikk