Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

James gave this product an overall rating of 4 / 5

Reasonably Good value Car Insurance

I was searching for Car Insurance and was really disappointed at the costs involved despite my car being 6 years old with low mileage and maximum no claims Aviva was the best of a bad bunch

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

James

Nash gave this product an overall rating of 5 / 5

Great service

I bought a car insurance, the process of getting it was so easy and quick. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nash

Peter gave this product an overall rating of 5 / 5

All of the people I talked to regarding the claim were very considerate and helpful. Overall I could not fault the service I received.

I used the settlement to purchase a new car. I up graded to a Mercedes E class and very pleased with my new car. I have also put CCTV around the house now.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Peter

maryeatscake gave this product an overall rating of 4 / 5

Call handler very helpful

Bought motor insurance, spoke over the phone and the call handler was so lovely and helpful. Very professional!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

maryeatscake

Quiltingmaid68 gave this product an overall rating of 5 / 5

Very straightforward transaction and response

Following receipt of my renewal notice from my previous car insurers, I decided it was time to shop around for a better premium and as I already have other insurance and investments with Aviva I decided to get a quote for my car insurance. Very happy with the overall experience and efficiency of the process and very happy with my quote.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Quiltingmaid68

expectmore gave this product an overall rating of 5 / 5

Great value

Excellent value for money, saved loads on the cheapest renewal quote and happy to be with such a respected well known name in the finance & insurance business and the web page was so easy to navigate which made renewal a breeze.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

expectmore

Waggy gave this product an overall rating of 1 / 5

Not at all impressed

We are not at all impressed Despite providing the correct vehicle details we were quoted for the wrong model a convertible instead of the saloon No to rectify your error the premium will be increased We wish to cancel & receive a full refund.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for taking the time to leave a review. I have just sent you an email and I hope we're able to help rectify this. Thanks,

Rich, Aviva Social Media Team

Waggy

lordcheapo gave this product an overall rating of 5 / 5

great customer service

great quote and eazy to set up i will be recomending a friend or family member

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

lordcheapo

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