Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Fyeq gave this product an overall rating of 2 / 5

Unable to use portal

portal not working even after calling customer service

By:
Gender:
Male
Age:
35 to 44

Thanks for your review. I'm sorry to learn you've had some issues with accessing your account. I have since sent you an email which I hope clears everything up. Thanks,

Rich, Aviva Social Media Team

Fyeq

AndyB gave this product an overall rating of 5 / 5

Great Service

Just want to say that I have moved my car insurance to Aviva.....the service and helpfulness of the staff was excellent. They could not have done more and the price was lower than my renewal quote from my existing supplier.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AndyB

IanC gave this product an overall rating of 4 / 5

Car insurance paid monthly

The online completion was straightforward and quick. I compared the price with a few others and on the monthly repayment it worked out the same with similar benefits from a company I have heard of unlike the others offered from a comparison website. All the documents came through online and that was quick and simple. So far no problems. I find this all good, it is only when you have to claim you really find out what you have bought and so in one respect I hope I don’t!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

IanC

chuddley37 gave this product an overall rating of 5 / 5

Very helpful customer services.

Car insurance at a favourable rate for a fairly comprehensive policy. Also time spent sorting an issue with my NCD.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

chuddley37

Ahirst84 gave this product an overall rating of 5 / 5

It was really easy. No stress better than messing around on sites plus, pay monthly with no interest. Come on that's worth its weight in goldll

It was really easy. No stress better than messing around on sites plus, pay monthly with no interest. Come on that's worth its weight in gold

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ahirst84

Stooj gave this product an overall rating of 5 / 5

First class

first class service from the young advisor who dealt with my query amazingly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stooj

Dizzy gave this product an overall rating of 4 / 5

The sales staff were all very patient.

Car insurance for a new vehicle & added a partner to the cover. It couldn't be done on line due to his profession so several calls were needed. The sales staff were great. Happy with cover & price. But myaviva would not display the documents. I asked for hard copies. I was sent an e-mail with attachments, and I'm still waiting for the originals and IT report on the myaviva error.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Dizzy

Rondo gave this product an overall rating of 5 / 5

Good price

Hi, The first time I used the services of AVIVA.In the previous company I paid more and more each year.I was dissatisfied.One woman working for Vilnius AVIVA Lithuania recommended to contact AVIVA UK.That's what I did.My car is insured and I pay less.I'm happy.I recommend it to everyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rondo

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