Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

Haleyc gave this product an overall rating of 5 / 5

Fab customer service

Easy to purchase everything in one place fab team thankyou best quote I got

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Haleyc

Victallowin gave this product an overall rating of 5 / 5

Great experience online and even via customer service when needed.

It was really easy to sort my insurance online and then contact to customer service great as well. I would happily recommend Aviv Plus to anyone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Victallowin

Faidoo gave this product an overall rating of 4 / 5

Happy customer

Bought car insurance. Not the cheapest compared to other quotes from comparison websites but comparing what was actually covered in the quote, the aviva car insurance was best value for money. And the whole process from quote to buying was the simplest I’ve ever experienced when buying car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Faidoo

Brizey gave this product an overall rating of 1 / 5

Excessive quote resulting in write off.

We had an accident recently with the assessment being that the work needed to be done would cost more than the car's value, which is for a possible rear bumper replacement, that's all & a little bit of rust on the exhaust. This is not going to cost £1900, surely! As that is the value of the car!

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
2 / 5
Speed of resolution
3 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hi Brian. I'm disappointed to read your review. Our claims team will factor in all costs for parts, labour, courtesy vehicle (if applicable) etc when making their estimations for cost of repairs against the value of the vehicle itself. If you'd like to further discuss the options available to you in relation to your specific case please email the team - social@aviva.com mentioning your review here & we'll liaise with the claims team to assist where we can. Kind Regards

Jen, Social Media Response Team

Brizey

Raddish gave this product an overall rating of 5 / 5

Excellent

Contacted Aviva to see how a multi car policy would benefit us. Excellent cost us less to insure two cars than just one. Would highly recommend Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Raddish

dany2peu2000 gave this product an overall rating of 5 / 5

Great service

Everything was absolutely gorgeous...the process was fast and the work done high quality.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

dany2peu2000

Hero007 gave this product an overall rating of 5 / 5

Great service

Thank you for your simple service online was easy to apply online for my car insurance I recommend Aviva to everyone thanks again

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hero007

A customer gave this product an overall rating of 4 / 5

good feedback

bought car insurance, there was no messing about, or quibble,iwas very satisfied with the service.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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