Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Fyeq gave this product an overall rating of
Unable to use portal
10/04/2019
portal not working even after calling customer service
- By:
- Fyeq
- Gender:
- Male
- Age:
- 35 to 44
Thanks for your review. I'm sorry to learn you've had some issues with accessing your account. I have since sent you an email which I hope clears everything up. Thanks,
Rich, Aviva Social Media Team
Fyeq
AndyB gave this product an overall rating of
Great Service
10/04/2019
Just want to say that I have moved my car insurance to Aviva.....the service and helpfulness of the staff was excellent. They could not have done more and the price was lower than my renewal quote from my existing supplier.
I would recommend Aviva to a friend
- By:
- AndyB
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
AndyB
IanC gave this product an overall rating of
Car insurance paid monthly
10/04/2019
The online completion was straightforward and quick. I compared the price with a few others and on the monthly repayment it worked out the same with similar benefits from a company I have heard of unlike the others offered from a comparison website. All the documents came through online and that was quick and simple. So far no problems. I find this all good, it is only when you have to claim you really find out what you have bought and so in one respect I hope I don’t!
I would recommend Aviva to a friend
- By:
- IanC
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
IanC
chuddley37 gave this product an overall rating of
Very helpful customer services.
09/04/2019
Car insurance at a favourable rate for a fairly comprehensive policy. Also time spent sorting an issue with my NCD.
I would recommend Aviva to a friend
- By:
- chuddley37
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
chuddley37
Ahirst84 gave this product an overall rating of
It was really easy. No stress better than messing around on sites plus, pay monthly with no interest. Come on that's worth its weight in goldll
09/04/2019
It was really easy. No stress better than messing around on sites plus, pay monthly with no interest. Come on that's worth its weight in gold
I would recommend Aviva to a friend
- By:
- Ahirst84
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ahirst84
Stooj gave this product an overall rating of
First class
09/04/2019
first class service from the young advisor who dealt with my query amazingly
I would recommend Aviva to a friend
- By:
- Stooj
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Stooj
Dizzy gave this product an overall rating of
The sales staff were all very patient.
08/04/2019
Car insurance for a new vehicle & added a partner to the cover. It couldn't be done on line due to his profession so several calls were needed. The sales staff were great. Happy with cover & price. But myaviva would not display the documents. I asked for hard copies. I was sent an e-mail with attachments, and I'm still waiting for the originals and IT report on the myaviva error.
I would recommend Aviva to a friend
- By:
- Dizzy
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Dizzy
Rondo gave this product an overall rating of
Good price
08/04/2019
Hi, The first time I used the services of AVIVA.In the previous company I paid more and more each year.I was dissatisfied.One woman working for Vilnius AVIVA Lithuania recommended to contact AVIVA UK.That's what I did.My car is insured and I pay less.I'm happy.I recommend it to everyone.
I would recommend Aviva to a friend
- By:
- Rondo
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rondo