Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2742 customer reviews

Collisd gave this product an overall rating of 2 / 5

My Aviva platform problems - Policies Missing

Although I trust Aviva, and the quality and content of my policies I have with Aviva are good for me, the platform that is used for "My Aviva" continues to be an issue. I have had my pension investment wit h Aviva for many years, and this policy appears on the platform and can be managed on the platform. However I have also taken out Household Content and Motor Insurance with Aviva, and 4 months later I am still waiting for the policies to appear on My Aviva, this is despite numerous conversations with Customer Services, who continue to assure me they will be activated. This is extremely frustrating, and I am afraid detracts from what should be a first rate experience with Aviva. Large companies like Aviva want everything to be online, and that you can see and manage everything through their portals, well this is great but does not work if you do not add the policies to My Aviva portal !!!!! How many more times do I have to contact you to please correct this?????

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Sorry to hear this Collisd, I have messaged the team to let them know you are still not able to see your other policies in your online account and have asked them to investigate this for you and get in touch once this is all sorted out for you,

John, Social Media Response Team

Collisd

A customer gave this product an overall rating of 5 / 5

Great service

I bought a car insurance and I did it in 5 minutes. This between online registration and a Call for card details.

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DrAly gave this product an overall rating of 5 / 5

Excellent professional customer services

Aviva comprehensive Car insurance with numerous benefits including RAC breakdown insurance and good discount

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DrAly

Insured gave this product an overall rating of 5 / 5

First contact terrible second contact fab

The same call centre a few days apart. First guy I spoke to was really unhelpful to the extent I actually asked if Inwas through to Aviva motor insurance. He really didn’t know anything and could barely be bothered to speak. Left it a couple of days and called again - spoke to a girl who couldn’t have been more helpful. She was great and sorted everything out for me. Was apologetic about my first contact and was fantastic. I would like to pass on commendations to her as without her I would have moved my motor policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Thank you for insuring with us. I'm sorry to hear of your initial experience with us, what you described is not the service we aim for but I'm glad to hear my colleague whom you spoke to next was helpful and delivered quality service. I'll certainly pass your kind words on and hope you'll continue to have the better of the two experiences going forward - we will do what we can on our part to ensure we can always give the highest quality of service.

Yannis, Aviva Web Team

Insured

Shell gave this product an overall rating of 5 / 5

Great customer service

Got car insurance they were very helpful give me very good quote

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shell

Sunil gave this product an overall rating of 5 / 5

Good options

Very pleased with car insurance product. Pleasantly surprised that yearly price was very competitive with others on comparison sites. Additional extras seemed good value. Added bonus of no interest on monthly payments was the clincher. Initially quote obtained on line with 20 per cent discount, over the phone, Aviva Plus were able to price match. Good offers on other insurance products once signed up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Sunil

Bren gave this product an overall rating of 5 / 5

Lovely people to deal with very helpful

I recently purchased car insurance the person who dealt with me was very patient and helpful I would recommend Aviva to anyone

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bren

raslu303 gave this product an overall rating of 5 / 5

No problems via the internet good service

Aviva Plus car Insurance with European breakdown cover at a reasonable price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

raslu303

Back to top