Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

David gave this product an overall rating of 5 / 5

Excellent customer service

Easy to use website and when I had to contact customer service excellent support

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

David

Briagha gave this product an overall rating of 5 / 5

Ranger

Purchased pickup insurance, very easy site to navigate through and when I called the centre Very easy to talk to and helpful person.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Briagha

Mikey gave this product an overall rating of 5 / 5

Easy process

Stress free process , kept well informed , never used aviva before but I am highly impressed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mikey

Razzle gave this product an overall rating of 4 / 5

Cheaper than comparison sites

The AvivaPlus product is a welcome change to the minutiae of questions comparison sites ask. A handful of basic questions, not least with simple mileage bands, got to the best quote I had across a number of comparison sites and going direct (including cash back offers). It was about 10 percent less than any other quote. It was also about a third less than the quote I got on the traditional Aviva product. The interest free statement may be misleading; I’ve paid annually which ended up about 20 pounds less than the monthly option.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Razzle

Carlos1001 gave this product an overall rating of 5 / 5

Brill customer

Car insurance ,,,reasonable price and service with the added app so can keep up to date with offers

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Carlos1001

Shirley gave this product an overall rating of 5 / 5

Easy experience

Easy to do on line and a good price . I have no experience of making a claim and that is when you know how good an insurance company is .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shirley

BigC gave this product an overall rating of 5 / 5

Great price

Looked everywhere for car insurance including comparison sites... Aviva gave you the best cover for your money... If they keep it like this I can see me being with them for some time......

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigC

Gary gave this product an overall rating of 5 / 5

Aviva Recommended.

I bought car insurance for a 2008 Renault Clio the insurance quote was affordable and the Aviva website is very easy to use I would definitely recommend Aviva to people that want affordable car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gary

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