Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Rickster gave this product an overall rating of
It was a quick, easy and affordable experience applying for car insurance online
26/05/2019
It was a quick, easy and affordable experience applying for car insurance online
I would recommend Aviva to a friend
- By:
- Rickster
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Rickster
EllieSomerset gave this product an overall rating of
Patient Professional advise and information
25/05/2019
I bought Car insurance over the phone . I spoke to a call handler called Stephen who could not have been any more kinder or helpful. I would thoroughly recommend you get a quote from Aviva and I am very pleased I have switched to Aviva. Many thanks
I would recommend Aviva to a friend
- By:
- EllieSomerset
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
EllieSomerset
Dave gave this product an overall rating of
Helpful
23/05/2019
I purchased motor insurance. Staff were helpful and respectful. The whole process was hassle free.
I would recommend Aviva to a friend
- By:
- Dave
- Gender:
- Male
- Age:
- 45 to 54
Dave
Squibber gave this product an overall rating of
Good service from the telephone team
23/05/2019
Motor insurance - good price and multi-policy discount reduced the competitive policy costs even further.
I would recommend Aviva to a friend
- By:
- Squibber
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Squibber
Katz38 gave this product an overall rating of
Smooth process
23/05/2019
I bought full comprehensive car insurance following the cheapest quote found with 2 drivers, no claims protected and free courtesy car. The fact that there is no charge for paying monthly is another added bonus. I would use the service again and recommend to others.
I would recommend Aviva to a friend
- By:
- Katz38
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Katz38
Bebe28 gave this product an overall rating of
Quick & Simple
22/05/2019
Changed from a long-standing insurer who wanted to charge me over 150 pounds extra . So I opted for the European rescue too and sm still saving . I chose Aviva as we use them on our fleet at work and my experience with them is excellent right from claim start to end and so quick !!!
I would recommend Aviva to a friend
- By:
- Bebe28
- Gender:
- Female
- Age:
- 55 to 64
Bebe28
Pling gave this product an overall rating of
Great service
22/05/2019
Having been messed around by my previous company, who were only offering a small reduction on this years premium, I thought time to look around. Aviva offered a better deal and were quick and efficient.
I would recommend Aviva to a friend
- By:
- Pling
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pling
Timbo gave this product an overall rating of
great price - great service
22/05/2019
Following some difficulty retrieving my quotation on-line, the telephone customer service team were helpful, fast and efficient in resolving my queries and putting the cover in place.
I would recommend Aviva to a friend
- By:
- Timbo
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Timbo