Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

riaztiger gave this product an overall rating of 5 / 5

Great price for my van insurance Thank you Aviva

I was looking for my van insurance shopped around for days and found great price from Aviva Definitely will go back again

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

riaztiger

Chrid gave this product an overall rating of 5 / 5

Exceptional price

Brilliant price, other companies wanted so much more. Easy & hassle free done over internet.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chrid

robski gave this product an overall rating of 5 / 5

customer service

I dont know why i didnt try aviva before, but im glad i did. From the very start of my contact with aviva everyone has been helpful,polite and efficient. Great sevice,great value, and i will be telling all my friends & family. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

robski

JoeB gave this product an overall rating of 5 / 5

Very good communication

Easy to get a quote for car insurance on line and very competitive. Prompt messages with policy on line and by post as requested and prompt acknowledgement of the receipt of my NCD proof.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

JoeB

ChrisPea gave this product an overall rating of 5 / 5

Easy to use and understand website when seeking a quote and retrieving it

Purchased motor insurance and already have buildings and contents cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ChrisPea

TheGardener gave this product an overall rating of 5 / 5

Excellent Service

I picked Aviva for my car insurance because the website was easy to use. I had to contact them for some advice and they were brilliant. Plus I got a really good price and the paperwork was emailed straight over.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TheGardener

teza gave this product an overall rating of 5 / 5

great quote

Insurance for 2 cars at very good price with very reliable company. Easy system to follow. Much better.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

teza

Jerry gave this product an overall rating of 5 / 5

Good experience

I got my car insurance and life insurance with Aviva. I found their prices to be very competitive and the package is impressive. I didn't make any claims (and I would prefer to keep it this way), so I can't comment on how well they handle them. Mobile app is handy and may be very helpful if an accident happens.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jerry

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