Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

LoopyLoo gave this product an overall rating of 4 / 5

Products Bought

I purchased Car Insurance as well as Travel Insurance, and pleased with ease of service and price. Time will tell if I ever need to make a claim ... I wasn't informed at the time of purchasing that I needed to verify my years of no claims bonus. I received a e mail after requesting it. I have never been asked this before when changing insurance, but was able to supply it without too much hassle

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

LoopyLoo

Saxon gave this product an overall rating of 5 / 5

Great customer service

AvivaPlus car insurance, very good deal, and dealt with efficiently!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Saxon

wendola gave this product an overall rating of 5 / 5

Provided exactly what i was looking for and more. Excellent customer service and very friendly and helpful.

Car insurance and exactly what I have already written above.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

wendola

A customer gave this product an overall rating of 5 / 5

Monthly payments

The ease of paying your regular monthly payment instead of a large deposit is a brilliant idea!

I would recommend Aviva to a friend

Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bigsoy gave this product an overall rating of 5 / 5

Great price insurance

When coming to Aviva for a motor insurance quotation I did not initially believe the price quoted as it was so low compared to other insurers I had contacted I even phoned back to check that I had not misheard the price So from very helpful Aviva agents I bought my motor insurance at an excellent price. Thanks Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bigsoy

Yvonne gave this product an overall rating of 5 / 5

excellent service

Being already an Aviva customer, I know their customer service is excellent the on line tools are great and easy to use.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Yvonne

Jimc gave this product an overall rating of 5 / 5

Easily negotiated purchase

Motor insurance at a good price with easy payment method at no extra cost. What's not to like about that

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jimc

LCoo gave this product an overall rating of 5 / 5

Great

I recently purchased dual car insurance for my husband and me. I have used Aviva before and have other policies with them. They're extremely competitive and offer an excellent range of products and services. I also find them very easy to deal with.

I would recommend Aviva to a friend

By:
Age:
45 to 54

LCoo

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