Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
BillB gave this product an overall rating of
Good price and and product
17/06/2019
Was pleasantly surprised by the quote offered compared to my previous insurer and being able to pay monthly helps my cash flow. Why can’t the rest do this without adding lots of apr?
I would recommend Aviva to a friend
- By:
- BillB
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BillB
Saschlet gave this product an overall rating of
Simple
17/06/2019
Simple process of getting a quote - much simpler than other websites/comparison sites. Very easy to add second cars/drivers and to edit details later if you’ve made a mistake.
I would recommend Aviva to a friend
- By:
- Saschlet
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Saschlet
cklau gave this product an overall rating of
not entirely satisfied with Aviva service
17/06/2019
Bought car insurance online but had to follow up on phone. Asked to have hard copy policy documents in addition to email confirmation but paperwork not arriving as promised
- By:
- cklau
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 3 / 5
cklau
Svetik gave this product an overall rating of
Good deal now and for future.
16/06/2019
Highly recommended AVIVA. Fast service. Satisfaction on every front.
I would recommend Aviva to a friend
- By:
- Svetik
- Gender:
- Female
- Age:
- 35 to 44
Svetik
Moto gave this product an overall rating of
Great experience
16/06/2019
Bought Aviva plus car insurance, really good price with lots of extras. So easy to do online
I would recommend Aviva to a friend
- By:
- Moto
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Moto
Yozza gave this product an overall rating of
Value and Common Sense
16/06/2019
I have taken out a multicar policy which makes it easier for me as both cars are insured at the same time - only one date to remember and much cheaper
I would recommend Aviva to a friend
- By:
- Yozza
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Yozza
rodd gave this product an overall rating of
experiance
16/06/2019
ease of use of website and very competitive prices for car insurance
I would recommend Aviva to a friend
- By:
- rodd
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
rodd
Tezalfie gave this product an overall rating of
Effortless
16/06/2019
Car insurance Attractive offer, ease of exploration. Good deal now and for future. Simple and quick application procedure. Satisfaction on every front.
I would recommend Aviva to a friend
- By:
- Tezalfie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
Tezalfie