Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

TCDragons gave this product an overall rating of 5 / 5

Car insurance

Bought motor insurance very easy to get a quote and very reasonable price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TCDragons

Sucker gave this product an overall rating of 1 / 5

Rubbish

No help at all total waste of time and money...........

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
4 / 5
Customer experience
1 / 5
Fairness
1 / 5

Sorry to read your review today. If there are issues that remain outstanding on your claim or you wish to raise your concerns with the team, a quick way to reach our Existing Claims team would be through the Live Chat service available here, from 8 am to 8 pm daily: https://www.direct.aviva.co.uk/MyClaims/Public/Motor - I hope they're able to resolve your concerns.

Yannis, Aviva Web Team

Sucker

Hopefull gave this product an overall rating of 4 / 5

Competitive rate and good service hoped for

Easy web sight to negotiate competitive price waited and easy to complete. Fast response with documents confirmed by post

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Hopefull

mushy gave this product an overall rating of 5 / 5

fantastic company five star from start to finish

I purchased car insurance for our second car and found everything first class. the staff are very helpful.I would highly reccomend and will be doing more business with them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mushy

Momo gave this product an overall rating of 5 / 5

New customer

Bought car insurance after my insurance was going up on renewal, did everything online, quote was much cheaper and then set it up no probs, got confirmation right away, would definitely recommend using Avila, thanks guys !!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Momo

ShymanZorpux gave this product an overall rating of 4 / 5

Convenient but where is my policy?

Aviva offered quite a good price, especially with the 10 percent discount for an existing member. It was also not complicated to complete the application form. I was asked for proof of no claims discount which was handled efficiently. But every time I try to download my policy I get an error message. I have logged a call but it still hasn't been dealt with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

ShymanZorpux

Grem gave this product an overall rating of 4 / 5

Good but room for improvement

Good but room for improvement. For me:... I have been a customer of Aviva for many years. But went to a Motability Car, But if you laps N:C:D for more than (2) years you loose it. But Motability issued me with a letter of stating I had no accidents. for 2y I was told By Aviva that my Motability N:C:D would not could Not be taken into consideration. When I said can you please check with your underwriters please. The Chap came back and said Yes Sir We Can except your N:C:D . Polite feedback perhaps a little more help or training on some parts of the job may help. NOT saying the chap was funny or off in anyway but simply lacked that bit of information and one has to ask the question... How many other customers have Aviva lost through wrong info given. Other than that I find Aviva staff polite and professional at all times.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Grem

Fred gave this product an overall rating of 4 / 5

Easy to complete new car insurance application online

Quite easy to complete all the steps to switch car insurance to Aviva using the website. Very competitive price compared to previous provider.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Fred

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