Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

CPull gave this product an overall rating of 4 / 5

Easy to find and pay for

It was very easy to get a motor quote and then find the most suitable one for me. I paid for it easily too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

CPull

Virtual007 gave this product an overall rating of 5 / 5

Customer service with a smile

My motor insurance quote was fair and comprehensive,the person I spoke to was very pleasant and helpful,she even joked during the purchase when there was a digit short on the bank account.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Virtual007

DJet gave this product an overall rating of 1 / 5

EU No Claims not accepted

Though Aviva was one of few insurers who claimed they accept EU NCD and had a competitive premium, despite the fact that the documentation from my previous insurer clearly provides the required information they refused to accept it. I will be looking elsewhere unfortunately.

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Hey, I'm really sorry to see you have not had the expected outcome. If you haven't already raised this with us directly. Please email us at social@aviva.com with your policy number and details and we can look into this for you. Thanks

Anna, Social Media

DJet

Beatie gave this product an overall rating of 5 / 5

Unmatched Service

Insurance for our second car through the same easy on line system which is easy to follow after comparing and choosing the best quote. Any query answered clearly so the whole process was stress free, and efficient.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Beatie

Hitjie gave this product an overall rating of 4 / 5

Great customer

Nice and easy very reliable I'm happy for you guys.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hitjie

twizzle gave this product an overall rating of 5 / 5

great customer service

Spoke with Will about my new car he was patient understanding and very helpful nothing was too much trouble and he listened to all my questions even though i think i went over them 2 or 3 times to make sure, the thing that stood out is Aviva tell you there might be a delay in answering the phones and how long it might be other insurance companies i tried for a quote like general accident didnt answer after 30 minutes so i gave up i will stick with Aviva i know these are challenging times but Will was great and put my mind at rest you cannot ask for more and it got sorted there and then no waiting for them to come back great and all done while was on the phone i panicked because i could not put my registration in but Will sorted it thats what you need Thanks Will

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

twizzle

boisbois11 gave this product an overall rating of 5 / 5

excellent service

car insurance from all the other firms i deal with Avivia by far the best answer phone quickly deals with request with no fuss in a very professional way

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

boisbois11

Rambo gave this product an overall rating of 5 / 5

Great

Great stuff would recommend to others. Great stuff would recommend to others. Great stuff would recommend to others. Great stuff would recommend to others.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rambo

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