Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Vimpto gave this product an overall rating of 5 / 5

Excellent policy

I have purchased a motor insurance. I was so pleased I'd arranged a quote it was much cheaper than my old insurer but with the same cover

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vimpto

Rolo gave this product an overall rating of 5 / 5

Great customer service

Car insurance for the second time now I had a very good experience first time so I purchased again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

Rolo

Linda gave this product an overall rating of 5 / 5

Happy customer

I purchased car insurance with Aviva. I am very impressed with their professionalism and polite and efficient service. Many Thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Linda

yatesy gave this product an overall rating of 4 / 5

efficient

I bought car insurance at a competitive price . Quick and efficient

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

yatesy

Tinkerbell gave this product an overall rating of 5 / 5

Easy insurance

We bought car insurance. We decided to but a car but needed to quickly put insurance in place - we had a week between purchase and delivery. The web page site was easy to use and very straight forward. I found it simple and responsive giving me insurance very quickly and at a price I was happy to pay-thank you!

I would recommend Aviva to a friend

By:
Age:
55 to 64

Tinkerbell

Mally gave this product an overall rating of 5 / 5

Aviva insurance site & app

A very user friendly web site, nice and simple process for setting up car insurance with a competative quote. The app also adds easy access to documents and information.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mally

SteveA gave this product an overall rating of 5 / 5

Excellent service

I bought car insurance it seems like a really good deal. No charges for changing address or for paying in Instalments. Hopefully I will not have an accident, so won't have to claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SteveA

Bobby gave this product an overall rating of 4 / 5

Website easy to use and quick to complete questionnaire

Motor insurance. Better than some quotes I had explored, so I'm saving money this year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Bobby

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