Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

nadz29 gave this product an overall rating of 5 / 5

Tiguan

Fantastic benefits and price for premium cover. By far the cheapest quote which surprised me. The option pay monthly interest free. Only one issue, no claims ho down 3 years after 2 claims and to 0 with any further claims.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

nadz29

ATAsh gave this product an overall rating of 5 / 5

Great customer service and very helpful customer service assistants.

Motor insurance . Great policy and excellent value for money .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ATAsh

Pridmd gave this product an overall rating of 5 / 5

Easy multi car insurance

Finally managed to get a competitive multi car insurance quote for my and my wife’s car with additional drivers. Simple to organise and all done online with minimal fuss.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Pridmd

Paulapoos gave this product an overall rating of 5 / 5

No monthly APR!

As above. Couldn't do an annual payment this year so A) the quote was the best out of all the comparison sites and B) no monthly interest. So an all round win.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paulapoos

Pete gave this product an overall rating of 5 / 5

Something Aviva always makes easy

I recently purchased car insurance from Aviva. Being a van driver for so long and not having transferable benefits I was sure my quote would be astronomical. In fact it was the cheapest of all I had received, thanks to my existing customer discount. I stay with Aviva year after year because they offer a fantastic service staffed by the nicest of people.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete

Grolf gave this product an overall rating of 5 / 5

Value for money cover.

Had a quote for a two car policy for myself and son. He has gained his first years no claims discount. We were extremely please with the quotation and more surprised when we came to purchase the cover as there was interest free 12 monthly payments as standard. This was the best insurance based experience we've had. Thank you Aviva for listening to your customers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grolf

Ric1 gave this product an overall rating of 5 / 5

Great price, quick and easy to get quote too

I’m 36 and have a Fiat 500 abarth. My renewal quote with another company was put up so I decide to shop about and went with Aviva for the year. Spot on! Got a quarter off price fully comp. Was really quick and easy to do a quote online too... definitely recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ric1

JOhnT gave this product an overall rating of 5 / 5

Great service

Got my car insurance,quick easy and d good value. Did it all on line and found it very straight forward

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

JOhnT

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