Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Agnes gave this product an overall rating of 5 / 5

Best offer

I bought a car insurance. I do not have any discounts and I am pleasantly surprised by the amount of insurance. I think I got the best offer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Agnes

Sdixie gave this product an overall rating of 5 / 5

Car Insurance

Excellent customer service, helpful, explained everything well, cheerful and made sure I had everything I needed. Also product paying monthly and no interest charge is perfect for me. Thank you

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sdixie

Bigboy gave this product an overall rating of 5 / 5

Very helpful everything well explained

I bought car insurance no hassle everything was well planned out from prices to plans well done aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bigboy

Roxy gave this product an overall rating of 5 / 5

Excellent service

Excellent service very helpful already have equity with you next year will have building and contents also if im dealt excellent service then i like to stay with the same people thanks so much

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roxy

Peter gave this product an overall rating of 5 / 5

great customer service fantastic problem solving

car insurance is great value the young lady assistant explained every aspect of what I was buying and the legal implications. very good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Peter

DirectLine gave this product an overall rating of 5 / 5

Excellent e-commerce site and experience

I write about financial services and capital markets for newspapers and industry media and have spent the last few years deriding the poor / late/ non-existent attempts of the insurance industry to digitalise and join the 21st industry. But credit where credit is due - Aviva has built a great e-commerce site that truly understands and reflects customer needs rather than putting their own needs first. As a result, I have recommended the site to my friend and family.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5

DirectLine

Mick gave this product an overall rating of 5 / 5

Very satisfied with company

Very helpful staff new everything I needed to ask ,re insurance .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

Aylesburyduck gave this product an overall rating of 5 / 5

Good service. Good value.

Having checked available providers I decided on Aviva. They were not the cheapest, but for me the value was there. I got good service throughout the process.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Aylesburyduck

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