Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2995 customer reviews

Rating breakdown

2995 reviews

  • 5 stars awarded by 1419 reviewers
  • 4 stars awarded by 317 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2995 customer reviews

A customer gave this product an overall rating of 4 / 5

Easy to use customer services

Use web to buy a car insurance .Easy to use on website . Good customer services.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

CDOLL gave this product an overall rating of 5 / 5

EASY , QUICK AND HELPFUL

I MOVED MY CARS AND HOUSE INSURANCE AND I AM SO GLAD I DID I SAVED MONEY GOT A BETTER DEAL AND WAS DEALT WITH EFFICIENTLY AND QUICKLY ALL MY ACCOUNTS ARE ON LINE AND NO PAPER, GREAT EXPERIENCE AND THOUROUGHLY RECOMMEND AVIVA .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CDOLL

GForce gave this product an overall rating of 4 / 5

Easy Peasy

Multi Car insurance, the online quote was clear and easy to tailor to specific requirements

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

GForce

Ant2019 gave this product an overall rating of 2 / 5

Ant2019

The person I spoke to knew what I required. After a problem with the the Avila online system. Good service Knowledgable agent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Ant2019

JJCardiff gave this product an overall rating of 5 / 5

best service , easy to purchase, very good prices, fully recommend

bought car insurance and would highly recommend so easy to do without any hassle

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JJCardiff

Alan gave this product an overall rating of 5 / 5

Motor claim

I spoke to 4 members of staff, regarding my report of a motor incident, all of whom were very helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Alan

Hamish gave this product an overall rating of 4 / 5

Pleased with the service I got

Bought car insurance which was cheaper than other companies

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hamish

A customer gave this product an overall rating of 5 / 5

you are the best

perfect service,great access to the internet application and everything happens very easily and quickly

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54

Back to top