Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Bern gave this product an overall rating of 5 / 5

value for money

Good deal for multi car insurance and monthly payment scheme very favorable....

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bern

Grom gave this product an overall rating of 5 / 5

Excellent customer service

Car insurance,easy to follow online instructions,completed in minutes,needed to telephone re a previous accident,telephone contact really helpful and issue sorted quickly and efficiently.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grom

Gwen gave this product an overall rating of 1 / 5

You can do better than this

Due to an Aviva IT issue, I couldn't get an online quote for a 2nd motor vehicle policy..... every time I called I was told the issue was logged with IT, and to try again online in a week’s time when it would be fixed. So every week, for 4 weeks I entered all the details in again online, received the same error, made the same call, and was told the same thing. All companies have IT issues, but this was an opportunity for Aviva to go the extra mile and call me to say it was fixed. I have 2 pensions, house, car and health insurance with Aviva - this process didn’t make me feel like a valued customer!

I would recommend Aviva to a friend

By:
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Gwen

Armaghedon gave this product an overall rating of 5 / 5

Great customer service

I had a nice experience, easy purchase and it is good value for money. I will definitely recommend to my friends. Thank you Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Armaghedon

Kwilk gave this product an overall rating of 5 / 5

Car insurance

Nice and easy to complete on line and a competitive price. Hope to add additional card as they become due.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kwilk

Rolo gave this product an overall rating of 5 / 5

Straight forward insurance dealings

I took out van insurance through the website. Clear and concise questions and insurance matched what I had given. Other quotes/websites kept trying to give me commercial insurance even though I had said I was retired and did not need for work!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rolo

taffteague gave this product an overall rating of 4 / 5

All in one place

I purchased Aviva Plus Car Insurance and utilised my car and my fiancé car on the cover and although not the cheapest I could find was more than happy with the content of the cover given. A disappointment though is that even though comprehensive insurance was taken out for myself and my fiancé it does not give you automatic cover to drive someone else's car without first informing Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

taffteague

Bigjim gave this product an overall rating of 4 / 5

Easy to arrange at a really competitive price

Comprehensive car insurance arranged really quick and easy and very competitive price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bigjim

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