Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Bish gave this product an overall rating of 5 / 5

Straight forward explanstion of cver offered and the quotation

Clear concise explanation of the cover I would get including all the necessary legal jargon. Several options offered and I ended up with the car insurance I wanted at what I felt was a fair price, I was also allowed no claims discount earned overseas.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Bish

Thomas gave this product an overall rating of 4 / 5

Good

I bought still I couldn’t use aviva plus account So iam disappointing

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Thomas

RobertK gave this product an overall rating of 5 / 5

Excellent Service

I’ve recently bought car insurance and was so pleased with the speed and service, I then decided to purchase buildings and contents insurance and was equally delighted with the ease of doing business through the Aviva App. I would highly recommend Aviva to my friends and colleagues. R

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RobertK

Nathan gave this product an overall rating of 4 / 5

Quick and nice service

Though had little issue registering Aviva's system but I found it is pretty good to use after first log in. The quote and purchase process is also easy and fast. Would be 5 star if didn't had issue registering the account.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nathan

GRIFFMEISTER gave this product an overall rating of 4 / 5

Simple & Easy

Having home insurance with Aviva, I decided I would search for car insurance. There were many competitive quotes, but none that offered the benefits or the assurance of a branded name. Offered a further discount by being a customer, tipped the balance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

GRIFFMEISTER

HappyNewCustomer gave this product an overall rating of 5 / 5

Looking for a better deal

Old insurance company completely threw me under the bus last year regarding an incident that was not my fault. New quote from them was far more expensive than the year before. Searched online, checked Aviva's website, and found I could get the same cover for less than my old insurer had quoted the year before! And I can pay it up monthly at no extra cost. Job jobbed!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

HappyNewCustomer

Flaps gave this product an overall rating of 4 / 5

Great value Car Insurance

Insured both our cars for a much better price than quoted on many price-comparison websites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Flaps

A customer gave this product an overall rating of 5 / 5

Excellent service good price and smooth transaction very pleased.

Well worth it good service with a reasonable price for multi car insurance.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

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