Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Madgolfer gave this product an overall rating of 5 / 5

Great price

Great car insurance very easy to set up and great price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Madgolfer

TheBooge gave this product an overall rating of 5 / 5

Easy process

Very straight forward process and best price out there.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TheBooge

WrekinMan gave this product an overall rating of 5 / 5

Good Customer Service

Car Insurance : Excellent value for money,as a result of discount offered to members of an Aviva Pension Plan. I now have house insurance and car insurance with Aviva. Web site very easy to use,with excellent response times.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

WrekinMan

JE57 gave this product an overall rating of 5 / 5

Excellent customer service, unbeatable price

Excellent customer service at every juncture. The team was keen to secure the business and gave appropriate discounts and gave me an unbeatable quote for motor insurance. They were even understanding when there were issues with the NCD and worked out an appropriate solution.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JE57

Shez gave this product an overall rating of 5 / 5

Great service

Good value for money , helpful customer service and quick to send information

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shez

msArty gave this product an overall rating of 5 / 5

great customer service

I've bought car insurance with Aviva as they gave me a 20% discount for being with them as a customer already. Everything was very clear and easy to do. Excellent service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

msArty

Asiii gave this product an overall rating of 5 / 5

Excellent Work

The whole process of getting my car insurance up and running was so smooth. The customer service was great. Everyone I have spoken o in the process has been so helpful

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Asiii

CookieMagoo gave this product an overall rating of 3 / 5

Can I get a straight answer?

I have found attempting to communicate with Aviva an absolute nightmare. The waiting time to get through on the phone is ridiculous - my last attempt said 25 minutes to wait! The automated message says to use the online chat - I tried that and it wasn't working! I have been sent two encrypted emails, claiming to be from Aviva, however, I do not know if these are genuine and have not had a response to my query regarding their authenticity. Communication from Aviva, in my experience, is dire.

By:
Gender:
Female
Age:
55 to 64

I'm sorry to hear of this. I would like to have the chance to investigate. Can you forward the emails you have send to social@aviva.com and put Bazaarvoice in the subject line too please for our reference. Many thanks

Will, Aviva Social Media Team

CookieMagoo

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