Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2741 customer reviews

DGall gave this product an overall rating of 5 / 5

Excellent service

Took out this policy which was brilliant value better than all comparison sites unfortunately a week later had taxi pull out on me with in a week I had courtesy car then week later paid out for my car I have since taken out another policy for new vehicle I have recommended Aviva to all my friends and family fantastic company with great customer service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DGall

Troty gave this product an overall rating of 5 / 5

First Class

Quick, easy and very competitive. Also needed to amend the policy a few days later and was able to carry this out online very easily. Very impressed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Troty

tracyn gave this product an overall rating of 1 / 5

really difficult

I bought car insurance for my affinity car scheme from work, I have to have myself as the owner and the company as the registered keeper, it took me 4 phone calls to finally get this right and get the documents I needed, every time I rang I had to listen to a recording about Brexit that lasted 2 minutes and 34 seconds every time, the staff I spoke to couldn't seem to grasp what I needed, even though you had been recommended for this kind of insurance policy, how hard can it be when I explain what I need but your staff don't understand, I'm sure you have done this kind of policy before? I had to wait longer to get my car from work as they needed the correct policy documents, which meant I had paid the deposit but couldn't drive the vehicle for 2 weeks because of your incompetence.

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm very sorry to read your review & to learn you feel this way. Looking at the notes on your policy, I can see there was some confusion around stating a specific company as a registered keeper, as this is not one of the options on our product. However, you can note down registered keeper as Private Lease. I can also see that my colleagues did try calling you back a couple of times to resolve this for you, but unfortunately we weren't able to get hold of you. I've recorded your concerns on our system for future improvements & I hope we can change your perception of us over the term of your policy.

Tasha, Aviva Social Media Team

tracyn

Andy gave this product an overall rating of 5 / 5

Great customer service

Great customer service and the price compared to other company's was even better.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andy

TrishaLeeds gave this product an overall rating of 5 / 5

Quick and easy

I bought car insurance which was much cheaper than the renewal quote from my previous insurer. The website was easy to navigate and I was pleased with the purchase, especially as I could pay monthly without incurring any interest.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

TrishaLeeds

Sarah gave this product an overall rating of 5 / 5

Cheap car insurance!

Never expected it and was totally surprised that my car insurance was 100 per year cheaper than the 4 main comparison sites!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sarah

Coops gave this product an overall rating of 5 / 5

comprehensive cover with competitive rate and easy to arrange on line

Motor insurance offered with extensive range of cover - far greater and better than my current insurers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Coops

Jamesyboy gave this product an overall rating of 5 / 5

Health cusgomer

Bought car insurance on better conditions and saved a quarter of the other asking price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jamesyboy

Back to top