Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Mooseman gave this product an overall rating of
Quick and simple
06/05/2019
Recently bought car insurance after relying on comparison sites for several years. Aviva aren't on so had to enter all my details again but well worth it. Couldn't find a better deal and great cover for anywhere close to the premium quoted. Really easy to buy, couldn't be happier, and saved me a significant sum over my previous insurer.
I would recommend Aviva to a friend
- By:
- Mooseman
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Mooseman
Potash gave this product an overall rating of
Fast and efficient
06/05/2019
Easy from start to finish. Very straightforward application process.
I would recommend Aviva to a friend
- By:
- Potash
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Potash
Chelle gave this product an overall rating of
Great customer service
06/05/2019
Aviva staff are probably the best insurance company I have dealt with in a long time. Prices are great if you have more than one policy and there staff are very helpful, and polite. A pleasure to business with, thank you aviva
I would recommend Aviva to a friend
- By:
- Chelle
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Chelle
doodle gave this product an overall rating of
customer service
06/05/2019
Car Insurance - price matched against my original quote from a rival company -very good price
I would recommend Aviva to a friend
- By:
- doodle
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
doodle
Troy gave this product an overall rating of
Eventually a reasonable product at an affordable price.
05/05/2019
Bought car insurance recently. However the process was not easy. Having to phone customer service then completing online. When you phone you get a recording of how great the company is together with all the other products on offer, when all you want is the answer to a simple question. I am still not sure as to cost of the call. Efficient? I do not think so! Will I repeat the process only time will tell and if I forget the prolonged experience in order to obtain the relevant insurance. In addition after having purchased the product , I received a number of emails advising me to view the quotation. Seems to me that the left hand does not know what the right hand is doing.
- By:
- Troy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Thank you for taking the time to leave us a review, we do really appreciate all feedback, good or bad. I'm sorry to learn you found the quote & buy process difficult. Our new business phone numbers are free to call, but I understand that it was convenient at the time when all you needed was an answer. I'm so glad you still decided to go ahead & insure with us despite this & I hope we can impress you throughout your term with us. If you ever need anything, please don't hesitate to get in touch & we'll do all we can to help.
Tahsa, Social Media Team
Troy
Andypandy gave this product an overall rating of
Wonderful service.
05/05/2019
I bought my car insurance which went without any hassle. I did speak to a human being at the other end of my phone who was more than helpful with good advice. Thank you Aviva.
I would recommend Aviva to a friend
- By:
- Andypandy
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Andypandy
Cate gave this product an overall rating of
Easy insurance
05/05/2019
Easy to set up and great value. Great customer service. I like that renewal will be the same or lower.
I would recommend Aviva to a friend
- By:
- Cate
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Cate
Pierre gave this product an overall rating of
Result!
05/05/2019
Having received my annual email notifying an increase in my car insurance, I decided to check out Aviva. I already have House and contents cover with Aviva. Having this I qualified for a discount on my fully comprehensive car insurance. I saved a quarter on the annual cost. That’s what I call a ‘Result’
I would recommend Aviva to a friend
- By:
- Pierre
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pierre