Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Mooseman gave this product an overall rating of 5 / 5

Quick and simple

Recently bought car insurance after relying on comparison sites for several years. Aviva aren't on so had to enter all my details again but well worth it. Couldn't find a better deal and great cover for anywhere close to the premium quoted. Really easy to buy, couldn't be happier, and saved me a significant sum over my previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mooseman

Potash gave this product an overall rating of 5 / 5

Fast and efficient

Easy from start to finish. Very straightforward application process.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Potash

Chelle gave this product an overall rating of 5 / 5

Great customer service

Aviva staff are probably the best insurance company I have dealt with in a long time. Prices are great if you have more than one policy and there staff are very helpful, and polite. A pleasure to business with, thank you aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chelle

doodle gave this product an overall rating of 5 / 5

customer service

Car Insurance - price matched against my original quote from a rival company -very good price

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

doodle

Troy gave this product an overall rating of 3 / 5

Eventually a reasonable product at an affordable price.

Bought car insurance recently. However the process was not easy. Having to phone customer service then completing online. When you phone you get a recording of how great the company is together with all the other products on offer, when all you want is the answer to a simple question. I am still not sure as to cost of the call. Efficient? I do not think so! Will I repeat the process only time will tell and if I forget the prolonged experience in order to obtain the relevant insurance. In addition after having purchased the product , I received a number of emails advising me to view the quotation. Seems to me that the left hand does not know what the right hand is doing.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thank you for taking the time to leave us a review, we do really appreciate all feedback, good or bad. I'm sorry to learn you found the quote & buy process difficult. Our new business phone numbers are free to call, but I understand that it was convenient at the time when all you needed was an answer. I'm so glad you still decided to go ahead & insure with us despite this & I hope we can impress you throughout your term with us. If you ever need anything, please don't hesitate to get in touch & we'll do all we can to help.

Tahsa, Social Media Team

Troy

Andypandy gave this product an overall rating of 5 / 5

Wonderful service.

I bought my car insurance which went without any hassle. I did speak to a human being at the other end of my phone who was more than helpful with good advice. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andypandy

Cate gave this product an overall rating of 4 / 5

Easy insurance

Easy to set up and great value. Great customer service. I like that renewal will be the same or lower.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cate

Pierre gave this product an overall rating of 5 / 5

Result!

Having received my annual email notifying an increase in my car insurance, I decided to check out Aviva. I already have House and contents cover with Aviva. Having this I qualified for a discount on my fully comprehensive car insurance. I saved a quarter on the annual cost. That’s what I call a ‘Result’

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pierre

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