Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

Walter gave this product an overall rating of 5 / 5

Satisfied customer

Motor insurance. Quick cheap and no extra pressure Should you need to cancel anytime Which because of the service I have no intention of doing.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Walter

roone gave this product an overall rating of 5 / 5

Returning to Aviva , after two years . Bought new Car and had Manufacturers Insurance . Going back to an Insurer that i trust .

I returned to Aviva , after taking Manufacturers Insurance . On a new Car . Aviva insurance was cheaper , for much better cover . I contacted the Manufacturers Insurance . They could not offer , any where near the extras . Also it was over a third more expensive .Just for their cover . Having tried other Insurers over the years . I always come back to Aviva . No Company can compare . Where else can a Milk Truck hit you at 3-40 pm . You report it at 4-10 pm , when you arrive home . By 4-30 pm , you are being booked in at The Manufacturers Repair Shop . 15 minutes later , you are driving home , in a loan Car . I have also been hit , from the side , while stationary in a queue of Cars . By a Heavy Goods . Both times it was not my fault . Both times Aviva Legal Services , fought for me . The result , No Claims Payment refunded . Case won . We also use Aviva for our Home Insurance . They do not question any valid claim , and will support you in any legal action .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

roone

IliyanDimitrov gave this product an overall rating of 4 / 5

High level of service.

I needed my insurance fast and I knew from a friend about the avivas site. Its took me 2 minutes to like the offers and 3 minutes to sign and pay. I am so happy now .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

IliyanDimitrov

Pete gave this product an overall rating of 2 / 5

Aviva could not connect between the quote and taking out the insurance why ?

I got several motor insurance quotes and Aviva was the best value, when I tried to take up the quote they could not find it within their systems ? This involved me in several long phone calls to Aviva

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Sorry to read your review. I'm glad you still went ahead & joined us. I hope we can impress you as your policy goes on & hopefully you decide to renew with us when the time comes. I've popped you an email with a bit more detail.

Tasha, Social Media Team

Pete

Steve gave this product an overall rating of 1 / 5

Kept telling you my new car is a b m w sports but you still send a policy with m sport it is not a m sport just a 118i sport

Not good not to much else to say About it is not an m sport just a 118isport

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

I'm sorry to hear this. I've popped you an email so we can get this corrected for you.

Tasha, Social Media Team

Steve

Zamir gave this product an overall rating of 5 / 5

Quick fast insurance online. No hassle

Bought car insurance online very quick. Less questions, this website when putting your driver licence number need no more information about how long you have held your licence or convictions which i find really good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

Zamir

Sham gave this product an overall rating of 5 / 5

Brilliant

I have been looking for multi car insurance and Aviva was the best car insurance company for me. Not only did I get a great price it was almost half of what I was getting offered on other car insurance company’s. It was really quick and easy to do online, I didn’t have any problems but I couldn’t believe the price it was showing me So I phoned Aviva to make sure it was the right price And it was. The person I spoke to was really friendly and helpful, he made sure I understood everything and went over it with me again. Where really happy with the multi car insurance and I definitely recommend Aviva. Thank you once again

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sham

Bernie gave this product an overall rating of 5 / 5

Great

Needed to renew car insurance. Was sent an email about Aviva plus. Looked at the price which was great compared to the quote from my previous insurers. Loved the idea of pay monthly with no penalty so went for it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bernie

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