Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Gadget23 gave this product an overall rating of 1 / 5

Disappointed Customer

So far, I’m disappointed. I was promised that I would get a hard copy of the car insurance that I had purchased, however this was not sent to me. I tried to access the details online but it doesn’t recognise the reference number I was given. So not a good start by Aviva!

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Sorry you haven't received your documents yet, these can take up to 10 working days to be received from when they are requested. It looks like your online access is ok, if this is not the case please email social@aviva.com and we'll be happy to help

Katie, Aviva Social Media Team

Gadget23

Colin gave this product an overall rating of 4 / 5

New motor insurance

Having recently received a very high quote to renew a policy with another company. I looked into alternative options, found Aviva on the internet, who offered a similar, if not better deal for a much more competitive price. On trying to purchase the policy, I had problems with my Internet on the day , but was dealt with by a very helpful member of staff at Aviva, who explained the policy that I had received a quote for, explaining what I had shown an interest in & possible additional options. On completion he took me through the policy, fully explaining what was involved & the cost.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Colin

Kkat gave this product an overall rating of 5 / 5

Great service

Car insurance, was really easy to apply for and documents available on line, had to add something and this was all done easily too.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kkat

Terry gave this product an overall rating of 4 / 5

Fairly easy to get insurance quote.

Car insurance, but have my pension and health insurance also with Aviva. Handy to have it all under one umbrella.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Terry

daoc gave this product an overall rating of 5 / 5

Well done Aviva!

I purchased AvivaPlus car insurance because I was so impressed by the Aviva representative dealing with a major (100K plus) buildings claim on behalf of my parents. 10 days into my policy and I had a cracked windscreen. Next morning the windscreen was fixed. Because of the policy I have, if they had needed to replace the windscreen there would have been no excess - very unusual these days. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

daoc

Stevie gave this product an overall rating of 4 / 5

Good Value for Money

For a young driver Aviva offered the best cost option compared with my previous Insurer and what the comparison sites had to offer. Only downside was a error by Aviva when calculating my NCD but was resolved when I could finally get through on the phone as online chat was not working

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Stevie

Paul gave this product an overall rating of 5 / 5

Good telephone support

A new motor insurance policy, due to moving back from France. Telephone support was good to answering questions about carrying my French no claims back to UK. No long waits on the end of the line, and the NCB team responded to queries by mail.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paul

terydactyl gave this product an overall rating of 5 / 5

Excellent Product

Purchased Comprehensive Car Insurance at a price that is reasonable compared to other companies. Delighted as Aviva do not get involved in ridiculous comparison sites but offer an excellent product at an acceptable cost. The forms to fill in are unusually clear & easy to complete and the service provided is very efficient.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

terydactyl

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