Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Timbo gave this product an overall rating of 5 / 5

great price - great service

Following some difficulty retrieving my quotation on-line, the telephone customer service team were helpful, fast and efficient in resolving my queries and putting the cover in place.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Timbo

Pne1881 gave this product an overall rating of 5 / 5

Competitive

Easy to use website and to purchase required products. More competitive than price comparison sites. Insurance also more comprehensive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pne1881

VicRyan gave this product an overall rating of 5 / 5

VFM & then some

I recently bought car insurance from Aviva. Not only was it cheaper than other quotes but I got MORE for my money!!! Other insurance companies wouldn't quote on fully comp international cover but Aviva did & all included in one annual price. No more upgrade faff every time I go away to the continent. - BRILLIANT, thanks Aviva!

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

VicRyan

Magda gave this product an overall rating of 5 / 5

Great service

Solved my problem very quickly and and effectively. Made the inconvenience that happened not a big deal in the end. Thank you!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Magda

Beaker gave this product an overall rating of 5 / 5

New customer

Van insurance couldn't believe how cheap it was .it also covers me to drive other veichles which none of the insurers I've been with before covered they always said van insurance doesn't cover it .well shows you doesn't it well done Aviva will recommend you to all my friends and family.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

It's great to hear that we were so competitive for you & that you're impressed by our cover too Paul! Thanks for choosing to insure with us this year. As a customer now you'll also get additional multi policy discounts off home, travel & life policies too. Feel free to log into your MyAviva account & check out if we can save you further on those too. Take care

Jen, Aviva Social Media Response Team

Beaker

Spiridon gave this product an overall rating of 5 / 5

The best car insurance

I check many car insurance but the best is AVIVA . Price and quick Thanks AVIVA

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spiridon

King gave this product an overall rating of 4 / 5

Good prices

Obtained a quote for car insurance which is very competitive with comparison sites. The AvivaPlus policy has added benefits of no admin charges and you can pay in installments without interest added. Normally I like to pay in a 1 off, but due to no admin charges for amendments, this was more appealing. I could of got insurance slightly cheaper, but the admin charges were a lot and customer service wasn't scored highly on them. Have not had to contact directly yet, so unable to comment on any actual customer service experience.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

King

Lizzy gave this product an overall rating of 4 / 5

Not perfect regrettably.

You had to admit an error with your admin but advised me of it 24 hours before I was going to make a formal complaint. I have bought Aviva Plus car insurance (for which you removed money from my bank account on the day I made my decision) but no policy arrived either by mail or email. While trying to access my “My Aviva” account I could not make any progress because I lacked a validation code. It took three phone calls to get this resolved, so my baptism has not been an easy one. But on the plus side the policy does represent good value for money.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
1 / 5

Hi Lizzy, Apologies for the issues you've faced gaining access to your MyAviva account in order to view your new policy & any inconvenience this caused. I can see that you've already spoken with one of our team & your access is now up & running. However if you're still in need of any help, please feel free to email us on social@aviva.com or alternatively, find us on Twitter and Facebook and we'll do all we can to assist. Thank you for choosing to insure with us this year.

Jen, Aviva Social Media Response Team

Lizzy

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