Overall rating
This product has been awarded an overall rating of from 3049 customer reviews
Rating breakdown
3049 reviews
- 5 stars awarded by 1457 reviewers
- 4 stars awarded by 326 reviewers
- 3 stars awarded by 70 reviewers
- 2 stars awarded by 44 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
doncolp gave this product an overall rating of
Easy to use
29/04/2019
Ease of web / App access Good value for money Interest free monthly payments
I would recommend Aviva to a friend
- By:
- doncolp
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
doncolp
mungopark gave this product an overall rating of
good
29/04/2019
bought motor insurance without speaking to anyone everything went smoothly
I would recommend Aviva to a friend
- By:
- mungopark
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
mungopark
Spud gave this product an overall rating of
Really good customer service
29/04/2019
I was looking for a fully comprehensive insurance cover and was recommended Aviva by a friend and I found their online and phone service very easy to use. I had no trouble getting the cover I wanted. Very pleased with service.
I would recommend Aviva to a friend
- By:
- Spud
- Gender:
- Male
Spud
Nessy58 gave this product an overall rating of
Easy peasy
29/04/2019
Bought car insurance for my ford couple of days later partners car died so had to get another car and my partner had my old one it was so easy sorting out the swapping of drivers etc took no time at all
I would recommend Aviva to a friend
- By:
- Nessy58
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nessy58
Tone gave this product an overall rating of
Excellent Customer Service
29/04/2019
Very helpful and very nice AVIVA staff members helped me on my telephone calls when I was looking for a company where I should purchase my motor insurance. This convinced me to get my motor insurance from AVIVA. I am now very pleased I did.
I would recommend Aviva to a friend
- By:
- Tone
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tone
TomJohn21 gave this product an overall rating of
Easy
29/04/2019
Bought van insurance through AVIVA and it was so simple and easy. I felt even more reassured when my wife had to phone up because I had omitted some details accidently and they spoke to her! She is a named driver on the policy and other companies have refused to talk to her when I am at work...very annoying and stupid. So we are delighted with AVIVA common sense and very professional THANK YOU
I would recommend Aviva to a friend
- By:
- TomJohn21
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
YOU'RE WELCOME! We'll always do all we can to help - somethings just need the common sense approach from time to time! I'm glad everything is sorted and you know where we are if you need anything else.
Rich, Aviva Social Media Team
TomJohn21
ticktock gave this product an overall rating of
Great Customer Service
29/04/2019
Very efficient English speaking sales people and very helpful. Don't be fooled by the add car scheme I found it cheaper to insure my vehicles separately
I would recommend Aviva to a friend
- By:
- ticktock
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ticktock
HDuck gave this product an overall rating of
Very helpful
28/04/2019
Car insurance. Having been with another company for 20 years and due to their gross mismanagement of my new car insurance, I had to cancel. Aviva most helpful and cheaper when I switched to them. Used them as we also have health insurance with Aviva.
I would recommend Aviva to a friend
- By:
- HDuck
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HDuck