Overall rating
This product has been awarded an overall rating of from 2740 customer reviews
Rating breakdown
2740 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
HillRacer gave this product an overall rating of
Good customer service and price
20/05/2019
Car Insurance cheaper that previous insurer who I had been with for 5 years
I would recommend Aviva to a friend
- By:
- HillRacer
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HillRacer
JUPITERS55 gave this product an overall rating of
Good customer
20/05/2019
Good and prompt service Very friendly No hastles in getting quote Encourage others to use AVIVA CAR INSURANCE.
I would recommend Aviva to a friend
- By:
- JUPITERS55
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
JUPITERS55
Pauldon56 gave this product an overall rating of
New Policy.
20/05/2019
A new type of policy where you pay monthly with no intrest charges,that alone is a winner. I took the premium level of cover at a lower price of my renewal with my then insurer. Only been live for 5 days,so not much I can say for now. Hopefuly will never have to use the claims section.
I would recommend Aviva to a friend
- By:
- Pauldon56
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pauldon56
Lulu gave this product an overall rating of
Good
20/05/2019
I was with aviva years ago then left due the price increase but then came back few months ago. Good customer service
I would recommend Aviva to a friend
- By:
- Lulu
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 1 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Lulu
Philp gave this product an overall rating of
Car insurance
20/05/2019
Website clear and easy to follow. Price competitive and straightforward to sign up. Importantly Aviva confident of their product and price as allow price checking by holding the offer for 14 days from date of quote. Very satisfied
I would recommend Aviva to a friend
- By:
- Philp
- Gender:
- Male
- Age:
- 65 or over
Philp
Josh gave this product an overall rating of
Car insurance quick and easy
20/05/2019
Car insurance quick easy and cheaper then any comparison site !
I would recommend Aviva to a friend
- By:
- Josh
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Josh
LoopyLoo gave this product an overall rating of
Products Bought
20/05/2019
I purchased Car Insurance as well as Travel Insurance, and pleased with ease of service and price. Time will tell if I ever need to make a claim ... I wasn't informed at the time of purchasing that I needed to verify my years of no claims bonus. I received a e mail after requesting it. I have never been asked this before when changing insurance, but was able to supply it without too much hassle
I would recommend Aviva to a friend
- By:
- LoopyLoo
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
LoopyLoo
Saxon gave this product an overall rating of
Great customer service
19/05/2019
AvivaPlus car insurance, very good deal, and dealt with efficiently!
I would recommend Aviva to a friend
- By:
- Saxon
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Saxon