Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Favoured gave this product an overall rating of 4 / 5

Good Customer Service

I bought new car insurance policy with Aviva as I needed to change from the previous company I was using. It was really a good package for me, because it included breakdown cover in my policy that saves me the money I was paying in a separate breakdown cover with a breakdown recovery company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Favoured

basm gave this product an overall rating of 4 / 5

Professional

Good service. Excellent response. Fantastic value. Definitely recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

basm

WSMDriver gave this product an overall rating of 5 / 5

Outstanding customer service

Customer service is outstanding When I called customer services to sort out an issue with my no clams bonus Thinking I couldn’t use it. Sonia went not only the extra mile but extra 1000 miles she asked so many questions to give me the best price way beyond what she had to where not only did she work out I could use it but also could save more money due to me misinterpreting what they would accept as driving experience reducing my insurance. Really unexpected and grateful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

WSMDriver

Dodgers52 gave this product an overall rating of 4 / 5

So far really happy

The price was good, I did everything online was easy , my uncle needed to borrow my car as I have two,they didn’t charge me for adding the extra driver to my policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Dodgers52

jolrog gave this product an overall rating of 5 / 5

review

multi car insurance for my wife and I. We needed to find a reliable company that catered for our needs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

jolrog

Curly gave this product an overall rating of 5 / 5

Great service

I bought car insurance online. Quick easy and excellent quote . Very happy with the Aviva experience 5 stars from me...

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Curly

Rich gave this product an overall rating of 4 / 5

Multicar policy

Recently insured 3 cars I own with Aviva fir the first time with a named driver and found the guys at aviva, friendly yet professional and competitive, keep up the good work. Rich

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rich

AM20 gave this product an overall rating of 5 / 5

Van Insurance

Pleasant phone interaction regarding enquiring details of the insurance I was interested in. Aviva also seem to be leading the way in terms of the policy- a lot of van insurances are not offering the ability to drive other vehicles under third party with comprehensive cover. The pricing could possibly improve a little but let’s see what the renewal quote comes back for the next term of insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

AM20

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