Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Favoured gave this product an overall rating of
Good Customer Service
12/04/2021
I bought new car insurance policy with Aviva as I needed to change from the previous company I was using. It was really a good package for me, because it included breakdown cover in my policy that saves me the money I was paying in a separate breakdown cover with a breakdown recovery company.
I would recommend Aviva to a friend
- By:
- Favoured
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Favoured
basm gave this product an overall rating of
Professional
12/04/2021
Good service. Excellent response. Fantastic value. Definitely recommend.
I would recommend Aviva to a friend
- By:
- basm
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
basm
WSMDriver gave this product an overall rating of
Outstanding customer service
12/04/2021
Customer service is outstanding When I called customer services to sort out an issue with my no clams bonus Thinking I couldn’t use it. Sonia went not only the extra mile but extra 1000 miles she asked so many questions to give me the best price way beyond what she had to where not only did she work out I could use it but also could save more money due to me misinterpreting what they would accept as driving experience reducing my insurance. Really unexpected and grateful
I would recommend Aviva to a friend
- By:
- WSMDriver
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
WSMDriver
Dodgers52 gave this product an overall rating of
So far really happy
11/04/2021
The price was good, I did everything online was easy , my uncle needed to borrow my car as I have two,they didn’t charge me for adding the extra driver to my policy.
I would recommend Aviva to a friend
- By:
- Dodgers52
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Dodgers52
jolrog gave this product an overall rating of
review
11/04/2021
multi car insurance for my wife and I. We needed to find a reliable company that catered for our needs.
I would recommend Aviva to a friend
- By:
- jolrog
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
jolrog
Curly gave this product an overall rating of
Great service
11/04/2021
I bought car insurance online. Quick easy and excellent quote . Very happy with the Aviva experience 5 stars from me...
I would recommend Aviva to a friend
- By:
- Curly
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Curly
Rich gave this product an overall rating of
Multicar policy
11/04/2021
Recently insured 3 cars I own with Aviva fir the first time with a named driver and found the guys at aviva, friendly yet professional and competitive, keep up the good work. Rich
I would recommend Aviva to a friend
- By:
- Rich
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rich
AM20 gave this product an overall rating of
Van Insurance
11/04/2021
Pleasant phone interaction regarding enquiring details of the insurance I was interested in. Aviva also seem to be leading the way in terms of the policy- a lot of van insurances are not offering the ability to drive other vehicles under third party with comprehensive cover. The pricing could possibly improve a little but let’s see what the renewal quote comes back for the next term of insurance.
I would recommend Aviva to a friend
- By:
- AM20
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
AM20