Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Bill gave this product an overall rating of 4 / 5

Good cover at a good price

I have purchased Comprehensive Car Insurance with the cover I want

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bill

Amylou gave this product an overall rating of 5 / 5

Quick customer service

I recently purchased car insurance from Aviva with a staff discount. The customer service team had no problem adding the discount on to my original online quote. The lady I was speaking to was always polite, friendly and happily answered all my questions. The overall phone call from start to finish purchasing my car insurance was around 15 minutes. Very happy with the end result and glad I chose Aviva for my car insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Amylou

CarolG gave this product an overall rating of 5 / 5

Excellent Value For Money

Car insurance, substantially lower than the quote I received from the Company I have been with for a long time.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CarolG

Fitfreak gave this product an overall rating of 5 / 5

So easy

Told the young gentleman what I wanted and he listened and then gave me the quote which was acceptable and all paper work from then on arrived speedly. So a happy bunny

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fitfreak

Gazza gave this product an overall rating of 5 / 5

The operators I spoke to were helpful, efficient and friendly; getting me the best deal possible.

Just purchased premium car insurance and very happy with it. I feel like I am in good hands. I was particularly impressed when I was told that next years quote would be treated as though I were a new customer, no creeping premiums as with my last insurer.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gazza

Jake gave this product an overall rating of 5 / 5

Quick and easy!

Of all car insurance quotes and comparison site searches, Aviva was the most straightforward. No complicated questions, nice simple interface, quote produced quickly. And price very competitive with far inferior policies from other providers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Jake

AlanH gave this product an overall rating of 2 / 5

Astounding but not for good reasons

I was amazed to discover that the quote for adding a new car to my existing policy making it a 2 car multi policy was considerably more expensive than a separate individual quote. Such was the difference I went over the quote details twice on the cheapest quote but I found no error. I bought the cheaper offer. Surprised?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Thanks for taking the time to leave us a review, and I am glad that we worked out competitively for you this year. Sorry for the issues with the difference in premium between the two, the separate quote you have done is on our new platform (which is why the questions you needed to answer online were different). Kind regards

John, Aviva Social Media Response Team

AlanH

Kost gave this product an overall rating of 3 / 5

Very poor website experience lately

It's been almost 3 weeks since I bought my motor insurance and it STILL DOESN'T appear under my account. I can't access the policy documents, I can't review it, nothing really. That's really annoying and certainly a put off as I was also planning to buy my building insurance from aviva too. Now I am bit skeptical about it.

I would recommend Aviva to a friend

By:
Gender:
Male

Sorry to read this, I have contacted the IT team to let them know this is not showing and asked them to have this updated to your existing account for you. Kind regards

John, Aviva Social Media Response Team

Kost

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