Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

YoungTaff gave this product an overall rating of 4 / 5

Happy with product

Needed house and car insurance Was out of UK for 30 days prior to renewal Aviva could offer quote up to 60 days in advance which helped Car insurance was competitive and cheaper than last year House insurance similar and oddly was done through my bank and it was Aviva!! Need to make all decisions online as customer service did not really want to discuss options So far so good

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

YoungTaff

Dja1 gave this product an overall rating of 5 / 5

Customer service

I rang them for a quote for my car they where so polite, well mannered, and made me fill relaxed on the phone, inconclusion I have car insurance with you now and being overror 50 was reasonable in price too. So we'll worth a ring for insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dja1

Spen gave this product an overall rating of 4 / 5

No fuss car insurance.

Straight forward online application and quick response. All documents easy to access through app and reasonably quick to access customer services by phone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spen

Robert gave this product an overall rating of 5 / 5

Good price

Very good price as we were already an Aviva customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robert

Hayley gave this product an overall rating of 5 / 5

Amazing customer service

I brought car insurance, pay monthly with no interest Staff were helpful and recommended me correctly and fast with questions I had Very happy with the service I received :)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hayley

Mike gave this product an overall rating of 4 / 5

Great service, but nearly hung up before it started

Car insurance. Once the conversation had started the service was slick, the member of staff was very clear, polite and knowledgeable - overall it was a top experience. However the recorded message when I first dialled in went on for a ridiculous amount of time and I nearly hung up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mike

jonjo gave this product an overall rating of 5 / 5

aviva insurance

Home and car insurance all done on line quick and easy and at good prices

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

jonjo

Thursday gave this product an overall rating of 5 / 5

Fantastic product

Car insurance, perfect for my needs. Provided the annual mileage I need, 3 levels of cover to choose from also fitted what I needed.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Thursday

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