Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

CoastToCoast gave this product an overall rating of 5 / 5

Five star car

Full comp car insurance with a Good level of cover at a very reasonable price!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

CoastToCoast

Colin gave this product an overall rating of 3 / 5

Purchase was quick and easy

the quote was very competitive and the purchase was simple and quick. the policy seems comprehensive but the real test is when it comes to making a claim ( which I hope I don't have to )

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Colin

Hitman gave this product an overall rating of 5 / 5

Very good company and very competitive prices

Car insurance great prices and friendly staff and very easy to deal with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hitman

SteveC gave this product an overall rating of 5 / 5

Great price and service

Was recommended by a family member. Called for quote, and the service was fantastic. Very helpful and friendly. Then got a quote through and comparison site - not quite so simples. Aviva easily beat their best price. Won't be going anywhere else.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SteveC

Speck gave this product an overall rating of 5 / 5

Service

I bought car insurance. It was quick, easy to do and good service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Speck

HBomb gave this product an overall rating of 5 / 5

Cheap and Excellent Service

Very straightforward to deal with - no tricky questions, price was excellent and phone call was very quick and easy. Overall 10/10

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HBomb

Mina gave this product an overall rating of 5 / 5

They are quick to get you started immediately in the comfort of your home and what impressed me most is the speed at which they resolved my issue.⭐️

Bought van insurance and was very pleased with the service.Even thinking of changing my car insurance to aviva.Fantastic customer service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Mina

Martin gave this product an overall rating of 5 / 5

Excellent service

I went on their website to compare car insurance. Great value and a very good saving.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Martin

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