Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
CoastToCoast gave this product an overall rating of
Five star car
27/04/2019
Full comp car insurance with a Good level of cover at a very reasonable price!
I would recommend Aviva to a friend
- By:
- CoastToCoast
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
CoastToCoast
Colin gave this product an overall rating of
Purchase was quick and easy
27/04/2019
the quote was very competitive and the purchase was simple and quick. the policy seems comprehensive but the real test is when it comes to making a claim ( which I hope I don't have to )
I would recommend Aviva to a friend
- By:
- Colin
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 5 / 5
Colin
Hitman gave this product an overall rating of
Very good company and very competitive prices
27/04/2019
Car insurance great prices and friendly staff and very easy to deal with
I would recommend Aviva to a friend
- By:
- Hitman
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hitman
SteveC gave this product an overall rating of
Great price and service
27/04/2019
Was recommended by a family member. Called for quote, and the service was fantastic. Very helpful and friendly. Then got a quote through and comparison site - not quite so simples. Aviva easily beat their best price. Won't be going anywhere else.
I would recommend Aviva to a friend
- By:
- SteveC
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
SteveC
Speck gave this product an overall rating of
Service
27/04/2019
I bought car insurance. It was quick, easy to do and good service.
I would recommend Aviva to a friend
- By:
- Speck
- Gender:
- Female
- Age:
- 65 or over
Speck
HBomb gave this product an overall rating of
Cheap and Excellent Service
27/04/2019
Very straightforward to deal with - no tricky questions, price was excellent and phone call was very quick and easy. Overall 10/10
I would recommend Aviva to a friend
- By:
- HBomb
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HBomb
Mina gave this product an overall rating of
They are quick to get you started immediately in the comfort of your home and what impressed me most is the speed at which they resolved my issue.⭐️
27/04/2019
Bought van insurance and was very pleased with the service.Even thinking of changing my car insurance to aviva.Fantastic customer service.
I would recommend Aviva to a friend
- By:
- Mina
- Gender:
- Female
- Age:
- 45 to 54
Mina
Martin gave this product an overall rating of
Excellent service
26/04/2019
I went on their website to compare car insurance. Great value and a very good saving.
I would recommend Aviva to a friend
- By:
- Martin
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Martin