Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Thursday gave this product an overall rating of
Fantastic product
16/05/2019
Car insurance, perfect for my needs. Provided the annual mileage I need, 3 levels of cover to choose from also fitted what I needed.
I would recommend Aviva to a friend
- By:
- Thursday
- Gender:
- Female
- Age:
- 55 to 64
Thursday
Doug gave this product an overall rating of
Excellent all round service
15/05/2019
l had an vehicle accident that was not my fault and Aviva was the other vehicles insurance, they were so good l changed over my insurance immediately to Aviva and haven't looked back they were so good and efficient,both on the phone and the repairs to my own vehicle l can't say enough.
I would recommend Aviva to a friend
- By:
- Doug
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Doug
Trix gave this product an overall rating of
Great Experience
15/05/2019
Bought car insurance, after calling four other insurance companies Aviva were the most helpful and the quote given to me included exactly what I needed at a very reasonable cost seeing as I'm new to the country. The customer service representatives were very friendly and great at assisting, really went the extra mile. Very happy to have Aviva as my insurance company.
I would recommend Aviva to a friend
- By:
- Trix
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Trix
gonzo gave this product an overall rating of
great all round
15/05/2019
hassle free, very competitive price, in fact the best price. really pleased and many thanks to Aviva..
I would recommend Aviva to a friend
- By:
- gonzo
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
gonzo
Tango gave this product an overall rating of
Good costumer service
15/05/2019
Is not completely satisfied but is ok The point is to expans 20 eyars driver and I still pay too much
I would recommend Aviva to a friend
- By:
- Tango
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 2 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tango
Scarlet gave this product an overall rating of
Scarlet
15/05/2019
Purchased multi car insurance & house insurance via my Avila plus. Great products with great service from the Aviva team. Loved the benefit of monthly payments without a premium & price guarantees. In addition, the combination was significantly cheaper than the nearest competitor. A great experience
I would recommend Aviva to a friend
- By:
- Scarlet
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 2 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
Scarlet
A customer gave this product an overall rating of
Easy to use customer services
14/05/2019
Use web to buy a car insurance .Easy to use on website . Good customer services.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
CDOLL gave this product an overall rating of
EASY , QUICK AND HELPFUL
14/05/2019
I MOVED MY CARS AND HOUSE INSURANCE AND I AM SO GLAD I DID I SAVED MONEY GOT A BETTER DEAL AND WAS DEALT WITH EFFICIENTLY AND QUICKLY ALL MY ACCOUNTS ARE ON LINE AND NO PAPER, GREAT EXPERIENCE AND THOUROUGHLY RECOMMEND AVIVA .
I would recommend Aviva to a friend
- By:
- CDOLL
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CDOLL