Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Pete gave this product an overall rating of 5 / 5

Great customer loyalty provision

Comprehensive car insurance with NCD protection, Foreign use etc in the Premium format. Be aware the online application form states no claims for 4 years but the paper documents confirmation of disclosure states 5 Years!! Check before committing in case if future difficulty when claiming.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Pete

Doigsdad gave this product an overall rating of 4 / 5

Doigsdad

Everything about insuring my car was great. Your reps in your Glasgow office were great. After completion was informed it was my duty to prove my no claims. Strongly felt that was your job. Spoke to your English office with a much less friendly experience. Shame as it jaded my whole experience and made me feel less secure.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

Sorry to hear this, that is not the level of service we aim to provide, and I hope this doesn't put you off insuring with us in the future. I'm glad to hear the rest of your experience was good and our policy meets your needs as a whole, and thank you for your positive review, we will strive to always deliver that level of service and beyond.

Yannis, Aviva Web Team

Doigsdad

Adamek gave this product an overall rating of 5 / 5

Easy to do online good price

Car insurance xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Adamek

Robbie gave this product an overall rating of 5 / 5

Surprising Quote

Cost effective quote against renewal quotation for car insurance. And overall lower excesses versus the existing policy. An easy online process although had to refer eventually to phone line to get a corrected quote - a fast answer to the phone call was also an unexpected feature. Managing many changes online would also seem a positive benefit.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbie

Gaga gave this product an overall rating of 4 / 5

Bought car insurance grest p

Bought car insurance great price very competitive bought extra add ons worth while

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Gaga

mrshugandmag gave this product an overall rating of 5 / 5

Very professional

Having been with Kwik Fit for many years, they ceased car insurance and placed us with another Insurer which did not suit us due to inflated price. We then contacted Aviva who currently insure our house to find that their speedy quote was very acceptable to us. They asked us to submit proof of 'no claims discount' which we had from Kwik Fit at 9+ years (their maximum) with Aviva being 15+ years. A problem? not at all. The good folk at Kwik Fit informed us to contact Aviva with permission to call them and we duly did. Aviva then explained that they would contact Kwik Fit and sent us an email shortly. Lo and behold a few minutes later an email arrives from Aviva to say that all was in order, no further action required from us and thanked us for their custom. Hard to believe how easy it was to switch to Aviva but it was and they deserve a big thank you from us.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I'm very happy to hear it was a smooth and easy process for you to get set up with our car insurance. As you have home insurance with us already, you would also have had up to 20% off the car insurance, and you are entitled to discounts on many other Aviva products as an existing customer. I will pass your feedback on to everyone who helped - and thanks from us for choosing us!

Yannis, Aviva Web Team

mrshugandmag

ellatracey12 gave this product an overall rating of 5 / 5

great customer service

fantastic company and people service everything thank you top ten

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ellatracey12

mikethebike gave this product an overall rating of 5 / 5

very good

car insurance purchased as I have already my van with you and a very large investment

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

mikethebike

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