Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2741 customer reviews

Ant2019 gave this product an overall rating of 2 / 5

Ant2019

The person I spoke to knew what I required. After a problem with the the Avila online system. Good service Knowledgable agent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Ant2019

JJCardiff gave this product an overall rating of 5 / 5

best service , easy to purchase, very good prices, fully recommend

bought car insurance and would highly recommend so easy to do without any hassle

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JJCardiff

Alan gave this product an overall rating of 5 / 5

Motor claim

I spoke to 4 members of staff, regarding my report of a motor incident, all of whom were very helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Alan

Hamish gave this product an overall rating of 4 / 5

Pleased with the service I got

Bought car insurance which was cheaper than other companies

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hamish

A customer gave this product an overall rating of 5 / 5

you are the best

perfect service,great access to the internet application and everything happens very easily and quickly

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54

AGNES gave this product an overall rating of 4 / 5

Very good customer service

Great customer service. quick response to my rescue.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

AGNES

ELTASHO gave this product an overall rating of 5 / 5

CAR INSURANCE

After receiving my renewal from admiral ,I noticed it had gone up ,so I retrieved the flier which had been mailed in which they offered a 20 p/cent discount, as we have other insurance with them decided to give a quote a chance, unable to complete online, so rang a rep up for live chat, what I received was astounding compared to admiral offer, I managed my upgrades on policy still coming under admiral renewal quote. only down side when I asked for my daughters car registration to be added ,as a car I may use occasionally, i was told you just go online and register, trying this on 13 may 2019, we hit a stumbling block as I fully comp , and told from rep at time I was covered fully comp to drive other vehicles, apparently not my daughters, which is gutting, as her car is the only car I would use if my car is in for service or repair. so back to third party only.disappionted............

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ELTASHO

Mikeyb gave this product an overall rating of 5 / 5

Easy to use website and very competitive rates for motor insurance

I bought motor insurance from Aviva and it was 40 percent less that my renewal from the provider I was with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mikeyb

Back to top