Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Raj777 gave this product an overall rating of 5 / 5

Insurance

Car insurance Very competitive quote and excellent service from AVIVA staff You get discount if you are a shareholder Do the AVIVA drive through there app for further discount Interest free monthly payments Multicar discounts I would happily recommend them from my experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Raj777

Barbara gave this product an overall rating of 5 / 5

Great customer service. and very efficient.

Called for a new quote. the application was straightforward and east to follow with extras offered as you continued. Very please with the quote saved me at least £300.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Barbara

laurix25 gave this product an overall rating of 5 / 5

insurance

Very good insurance company . I like that you have

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

laurix25

bigal gave this product an overall rating of 5 / 5

so simple

so simple to do plus 20 per sent savings brilliant would recommend to every body

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bigal

Anderson gave this product an overall rating of 4 / 5

Good prices but needed a few runarounds

Good price, but they needed above and beyound paperwork in order to create the insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Anderson

Jackbiker gave this product an overall rating of 4 / 5

The right price and good website

You were not the cheapest but have strong brand recognition. The price and coverage was good. The website was easy to navigate. The monthly payment at no apparent extra cost!!! was attractive, but it pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jackbiker

Holiday gave this product an overall rating of 5 / 5

Great customer service. Very helpful

Car Insurance was very reasonable. Staff on the phone very helpful. Any questions very answered and understood.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Holiday

Nadir gave this product an overall rating of 5 / 5

Sikandar

Excelent service and best price . Ease of purchace and value of money. Would recommend a friend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nadir

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