Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
bobl gave this product an overall rating of
good for 2 cars
25/04/2019
Took a while to get the right option for me but ok in the end. 2 cars on one plan was good
I would recommend Aviva to a friend
- By:
- bobl
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
bobl
peepee gave this product an overall rating of
Great service all round
25/04/2019
Car insurance for two cars which was cheaper than a quotation we had for ONE car from another insurer (Saga)
I would recommend Aviva to a friend
- By:
- peepee
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
peepee
Dixieslad gave this product an overall rating of
Take back cartrol
24/04/2019
I use the Aviva site for another two policies so tried them when car policy fell due. Very glad I did although they were not able to reduce my premium. The attractions they offered included a) having all my policies at the one website b) the ability to change the terms of my cover instantly c) and without administration charge d) competitive premium. So I'm a happy customer.
I would recommend Aviva to a friend
- By:
- Dixieslad
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Dixieslad
Juli gave this product an overall rating of
Car ins
24/04/2019
Great price, no fuss To change from one provider to Arriva.
I would recommend Aviva to a friend
- By:
- Juli
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Juli
john gave this product an overall rating of
Good concept
24/04/2019
Motor insurance the online experience was poor . Surprised also was not able to get a quote for home insurance because of conflict with dates .
I would recommend Aviva to a friend
- By:
- john
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
john
Coxy gave this product an overall rating of
Car Insurance
23/04/2019
I did all the comparison websites in a bid to get the best deal available (as suggested by money saving expert & then went on to try the company’s not included. I was very pleased to find AVIVA was not only competitive (significantly less than others for the same services) but also didn’t change extra for paying monthly or making changes if required. What’s not to like?
I would recommend Aviva to a friend
- By:
- Coxy
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Coxy
lissie gave this product an overall rating of
fast efficient service and a very competitive priced product
23/04/2019
Fully comprehensive motor insurance including breakdown cover.
I would recommend Aviva to a friend
- By:
- lissie
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
lissie
SThomas gave this product an overall rating of
Excellent customer service
22/04/2019
Multiple car insurance,, competitive premium, value for money Ease of purchase
I would recommend Aviva to a friend
- By:
- SThomas
- Gender:
- Male
- Age:
- 45 to 54
SThomas