Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Holty1968 gave this product an overall rating of 5 / 5

Motor insurance

Great friendly customer service no other insurance company could touch Avivas quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Holty1968

dwstub gave this product an overall rating of 4 / 5

Competative

Although the pricing is competative, the whole processes is let down a little by the overwritten emails they look like a screen shot that's been overwritten, not always easy to decipher. Hence one star deleted. The quote process is easy and straightforward. Recommended on pricing and choice of options.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Thanks for taking the time to leave your feedback for us. Very glad to hear that we are competitive for you this year, and I have passed on your feedback in regards to the clarity of the emails. Kind regards

John, Aviva Online Support Team

dwstub

Raj777 gave this product an overall rating of 5 / 5

Insurance

Car insurance Very competitive quote and excellent service from AVIVA staff You get discount if you are a shareholder Do the AVIVA drive through there app for further discount Interest free monthly payments Multicar discounts I would happily recommend them from my experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Raj777

Barbara gave this product an overall rating of 5 / 5

Great customer service. and very efficient.

Called for a new quote. the application was straightforward and east to follow with extras offered as you continued. Very please with the quote saved me at least £300.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Barbara

laurix25 gave this product an overall rating of 5 / 5

insurance

Very good insurance company . I like that you have

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

laurix25

bigal gave this product an overall rating of 5 / 5

so simple

so simple to do plus 20 per sent savings brilliant would recommend to every body

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bigal

Anderson gave this product an overall rating of 4 / 5

Good prices but needed a few runarounds

Good price, but they needed above and beyound paperwork in order to create the insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Anderson

Jackbiker gave this product an overall rating of 4 / 5

The right price and good website

You were not the cheapest but have strong brand recognition. The price and coverage was good. The website was easy to navigate. The monthly payment at no apparent extra cost!!! was attractive, but it pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jackbiker

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