Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

maginty gave this product an overall rating of 5 / 5

Excellent all round service

I have purchased car insurance. I had an easy passage through the system. The information was easy to follow. I had a choice of more than 1 policy and chose the one which suited me best. The premium was right up my street and I had no hesitation in acceptingWell done Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

maginty

Salthegal gave this product an overall rating of 5 / 5

Best price,

Aviva was the best deal for us, the website was easy to use and the information sent via emails is easy to understand. After being let down from a previous company that we were with for 18years Aviva is a breath of fresh air.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Salthegal

Gift gave this product an overall rating of 5 / 5

Great flexibility.

I bought car insurance and I found it easy to get a quote and priceed to buying. To not have to pay a deposit for arranging instalments was fantastic. Many people will like.thos. I also liked that as an existing customer I enjoy a 20 percent discount.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Gift

Jamie gave this product an overall rating of 5 / 5

Generally happy

Aviva always seem to be one of the more straightforward insurance companies to use and I am pleased with how I’ve been treated. Sometimes you need to ask them to check if they can make a change to your policy and they speak to a senior member of staff and it gets resolved so I’m more than happy with that. Definitely better than all the other companies I have used in the past.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jamie

Mcspanner gave this product an overall rating of 5 / 5

Great experience throughout process

Easy to set up. App helpful. Price was better than direct line.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

Mcspanner

Klfh gave this product an overall rating of 5 / 5

Klfh

I have car insurance. Very good deal. Pay monthly with no interest. Brilliant customer service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Klfh

Mike gave this product an overall rating of 1 / 5

Still nor received a certificate of insurance!

Can't see the policy when I login. They have not sent me any documents by either email or post.

I would recommend Aviva to a friend

By:

Thanks for your review and I'm sorry you've had difficulties viewing your documents. I can see you've been liaising with our contact centres and everything has been resolved but do please get in touch if we can help with anything else.

Rich, Aviva Social Media Team

Mike

sooty gave this product an overall rating of 5 / 5

Great customer

I bought car insurance I'm.pleased with the deal I got

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

sooty

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