Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Beeny gave this product an overall rating of
Great customer service friendly staff
07/05/2019
car insurance, got a good deal and would recommend them to others
I would recommend Aviva to a friend
- By:
- Beeny
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Beeny
Ooffs gave this product an overall rating of
Very easey to use the site, good price and options
07/05/2019
I was very pleased with the speed of the offer and all the options. The price was good and the options allowed me to get the cover I wanted.
I would recommend Aviva to a friend
- By:
- Ooffs
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ooffs
Sarah gave this product an overall rating of
Car insurance quote
07/05/2019
half the price of my previous insurer so very happy to insure with Aviva
I would recommend Aviva to a friend
- By:
- Sarah
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sarah
Emily gave this product an overall rating of
So simple
06/05/2019
The online process was so easy, didn't have to be on hold for ages on the phone and cheapest quote
I would recommend Aviva to a friend
- By:
- Emily
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 2 / 5
Emily
Tuvs gave this product an overall rating of
Great customer service
06/05/2019
Very easy to apply, not complicated with every question. Really satisfied with my car insurance.
I would recommend Aviva to a friend
- By:
- Tuvs
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tuvs
A customer gave this product an overall rating of
Easy and fast process for application
06/05/2019
I was impressed, how fast and easy the process of quotation for car insurance was. Additionally, the prices were very competitive.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ElaH gave this product an overall rating of
Great service
06/05/2019
Customer service always on hand to help with advice . Always had my excellent house insurance from Aviva and come back for my car insurance.. Aviva really can’t be beaten on price and insurance cover
I would recommend Aviva to a friend
- By:
- ElaH
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ElaH
Frankie gave this product an overall rating of
Great work
06/05/2019
Very easy going , very reliable and also very helpful and a very good insurance
I would recommend Aviva to a friend
- By:
- Frankie
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Frankie