Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

luke gave this product an overall rating of 5 / 5

good

fully comprehensive multi vehicle motor insurance good value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

luke

Gumps gave this product an overall rating of 5 / 5

excellent prices and service

Comprehensive car insurance. Very competitive pricing for all sections and a very easy to use web site.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gumps

Letty gave this product an overall rating of 5 / 5

VW T6 KOMBI

Super efficient, and quick. Brilliant really compared to the hassle of other insurance companies requirements.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Letty

Costa gave this product an overall rating of 5 / 5

Great and smooth

Easy to access after quotation is saved. Everyone can do it online. The website is easy and intuitive. Good job Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Costa

Ndrc gave this product an overall rating of 4 / 5

Good experience

Motor policy and building insurance. Very easy to get a quote. Easy to compare and add/remove stuff. Very friendly and competent call center

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Ndrc

Dotty gave this product an overall rating of 2 / 5

Replacement motor insurance

Replaced an excellent Avila policy , now discontinued by Aviva, by an inferior product at nearly twice the pricesatsifacory

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Dotty

KevinG gave this product an overall rating of 5 / 5

Great price for car insurance

Tried quite a few insurers & Aviva gave the best deal. Pleasant staff & hassle free buying.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KevinG

Bobbyblue gave this product an overall rating of 5 / 5

easy to use website

Very easy to use website. a few clicks and you get a quote. Easy to see options/addons to the insurance policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bobbyblue

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