Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Andypandy gave this product an overall rating of 5 / 5

Wonderful service.

I bought my car insurance which went without any hassle. I did speak to a human being at the other end of my phone who was more than helpful with good advice. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andypandy

Cate gave this product an overall rating of 4 / 5

Easy insurance

Easy to set up and great value. Great customer service. I like that renewal will be the same or lower.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cate

Pierre gave this product an overall rating of 5 / 5

Result!

Having received my annual email notifying an increase in my car insurance, I decided to check out Aviva. I already have House and contents cover with Aviva. Having this I qualified for a discount on my fully comprehensive car insurance. I saved a quarter on the annual cost. That’s what I call a ‘Result’

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pierre

A customer gave this product an overall rating of 4 / 5

Car insurance

Easy to buy online liked the aviva plus pledge. Time will see

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MikeB gave this product an overall rating of 5 / 5

Excellent quick and easy and very competitive

Obtained car insurance. Really pleased and fully recommended

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MikeB

Danutmuzicantu gave this product an overall rating of 5 / 5

Best one i am verry ok

Best insurance company, i am verry happy and i will recomand to all my friends!!

I would recommend Aviva to a friend

By:
Gender:
Male

Danutmuzicantu

Dawa gave this product an overall rating of 5 / 5

Best in pricing

The renewal quotation was almost same after recent claim and less NCB by 4 year...! can NOT be better!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dawa

Jayemp gave this product an overall rating of 5 / 5

Impressed with service

Changed to Aviva regular after own car insurance i increased.Delighted with result

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jayemp

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