Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
TheBemptonPuffin gave this product an overall rating of
Excellent service
23/02/2021
The on-line service for accessing motor insurance was so easy to follow unlike many of the so called comparison sites. A very speedy site ,simple instructions and quick results. Quote far cheaper than all the others I tried and very quick forwarding of the relevant documentation
I would recommend Aviva to a friend
- By:
- TheBemptonPuffin
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
TheBemptonPuffin
Ladybugblue gave this product an overall rating of
Easy to renew online
23/02/2021
I renewed my car insurance, and it was over 60% cheaper than previously, easy to do online, no fat thing about with calling someone after you have spent half an hour filling in an online form… Very pleased.
I would recommend Aviva to a friend
- By:
- Ladybugblue
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ladybugblue
Al11 gave this product an overall rating of
Great Service
22/02/2021
Had prompt response to query and Insurance in place at good price shortly thereafter.
I would recommend Aviva to a friend
- By:
- Al11
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Al11
ossettterrior gave this product an overall rating of
Very easy to organise and great value
22/02/2021
Car insurance renewal really easy to navigate the quote and lots of short cuts eg d lic upload. Quote saved significant amount. Afterwards everything via email. Straight forward
I would recommend Aviva to a friend
- By:
- ossettterrior
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ossettterrior
Mladen gave this product an overall rating of
Aviva is a secure insurance
21/02/2021
I am very pleased with Aviva that insures my car and road safety
I would recommend Aviva to a friend
- By:
- Mladen
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mladen
Garry gave this product an overall rating of
Car insurance
21/02/2021
Car insurance. No sales pressure, prompt quote which included all agreed cover, patient Avila rep and saved me money
I would recommend Aviva to a friend
- By:
- Garry
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Garry
Juls gave this product an overall rating of
Me- Julie
21/02/2021
Considering this is my first time with you, I’m impressed so far, thank you. Kind regards.
I would recommend Aviva to a friend
- By:
- Juls
- Gender:
- Female
- Age:
- 45 to 54
Juls
PressburyLad gave this product an overall rating of
Excellent Service
20/02/2021
We previously had our House and Contents Insurance with Aviva. This February we also moved our Car Insurance to Aviva. The price more than matched our previous motor policy.
I would recommend Aviva to a friend
- By:
- PressburyLad
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
PressburyLad