Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Bluebird gave this product an overall rating of 5 / 5

Good efficient service

Purchased Car insurance, and very pleased with Avivas customer service. Quick, efficient and easy to complete.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bluebird

alice gave this product an overall rating of 5 / 5

great price and fast service

I bought car insurance. Regardless of age , driving history etc. very reasonable. website a bit strange as wouldn't recognise policy to log in even though policy existed but the office responded efficiently and politely

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

alice

HappyHammer gave this product an overall rating of 5 / 5

Great customer service

Purchased car insurance. Lowest by a fair bit and great customer service. Payment options are good too

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

HappyHammer

Volvoman gave this product an overall rating of 5 / 5

Great value and service

Aviva website is easy to navigate and quote is competitive. Follow up communication speedy and efficient. Great insurance coverage and range of additional options.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Volvoman

Bedwasmikey gave this product an overall rating of 5 / 5

Excellent service

No fuss, no bother, straight forward, great insurance cover

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bedwasmikey

Leanne gave this product an overall rating of 5 / 5

Great insurance plans

Best price possible best plan and have heard many great things haven’t been with them long but starting insurance with them was very straight forward and easy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Leanne

Steve gave this product an overall rating of 5 / 5

Quick and easy- plenty of options

Easy to select the cover required and to purchase product.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

Strandsholme gave this product an overall rating of 5 / 5

A Great Deal Better

Comprehensive car insurance at a very competitive price compared to renewal quote from previous insurer. Easy online system with excellent comms.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Strandsholme

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