Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Scribnler gave this product an overall rating of
Good value
04/05/2019
Car insurance not the cheapest quote but I know they are a good trusted company.
I would recommend Aviva to a friend
- By:
- Scribnler
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Scribnler
Ktkou gave this product an overall rating of
Excellent product
04/05/2019
Would recommend to anyone saved me a lot of money especially due to me knowing it was going to shoot due to having an accident last year's but with breakdown etc it's was still cheaper than my renewal with admiral
I would recommend Aviva to a friend
- By:
- Ktkou
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ktkou
Walter gave this product an overall rating of
Satisfied customer
03/05/2019
Motor insurance. Quick cheap and no extra pressure Should you need to cancel anytime Which because of the service I have no intention of doing.
I would recommend Aviva to a friend
- By:
- Walter
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Walter
roone gave this product an overall rating of
Returning to Aviva , after two years . Bought new Car and had Manufacturers Insurance . Going back to an Insurer that i trust .
03/05/2019
I returned to Aviva , after taking Manufacturers Insurance . On a new Car . Aviva insurance was cheaper , for much better cover . I contacted the Manufacturers Insurance . They could not offer , any where near the extras . Also it was over a third more expensive .Just for their cover . Having tried other Insurers over the years . I always come back to Aviva . No Company can compare . Where else can a Milk Truck hit you at 3-40 pm . You report it at 4-10 pm , when you arrive home . By 4-30 pm , you are being booked in at The Manufacturers Repair Shop . 15 minutes later , you are driving home , in a loan Car . I have also been hit , from the side , while stationary in a queue of Cars . By a Heavy Goods . Both times it was not my fault . Both times Aviva Legal Services , fought for me . The result , No Claims Payment refunded . Case won . We also use Aviva for our Home Insurance . They do not question any valid claim , and will support you in any legal action .
I would recommend Aviva to a friend
- By:
- roone
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
roone
IliyanDimitrov gave this product an overall rating of
High level of service.
02/05/2019
I needed my insurance fast and I knew from a friend about the avivas site. Its took me 2 minutes to like the offers and 3 minutes to sign and pay. I am so happy now .
I would recommend Aviva to a friend
- By:
- IliyanDimitrov
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 5 / 5
IliyanDimitrov
Pete gave this product an overall rating of
Aviva could not connect between the quote and taking out the insurance why ?
02/05/2019
I got several motor insurance quotes and Aviva was the best value, when I tried to take up the quote they could not find it within their systems ? This involved me in several long phone calls to Aviva
- By:
- Pete
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Sorry to read your review. I'm glad you still went ahead & joined us. I hope we can impress you as your policy goes on & hopefully you decide to renew with us when the time comes. I've popped you an email with a bit more detail.
Tasha, Social Media Team
Pete
Steve gave this product an overall rating of
Kept telling you my new car is a b m w sports but you still send a policy with m sport it is not a m sport just a 118i sport
02/05/2019
Not good not to much else to say About it is not an m sport just a 118isport
I would recommend Aviva to a friend
- By:
- Steve
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
I'm sorry to hear this. I've popped you an email so we can get this corrected for you.
Tasha, Social Media Team
Steve
Zamir gave this product an overall rating of
Quick fast insurance online. No hassle
02/05/2019
Bought car insurance online very quick. Less questions, this website when putting your driver licence number need no more information about how long you have held your licence or convictions which i find really good
I would recommend Aviva to a friend
- By:
- Zamir
- Gender:
- Male
- Age:
- 35 to 44
Zamir