Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3450 customer reviews

flightdeck gave this product an overall rating of 5 / 5

car insurance

Excellent website competitive prices,very satisfied.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

flightdeck

Maxc gave this product an overall rating of 5 / 5

Great customer service

I was insured with quote me happy also part of Aviva .I did not like the way you could only contact them through the internet.i prefer to be able to speak to someone especially when it's as important as insurance. I was very happy with how I was dealt with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Maxc

Morrisa gave this product an overall rating of 5 / 5

Very clear telephone service from helpful staff member

Car Insurance very easily arranged by courteous staff who spoke very clearly

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Morrisa

Bazza gave this product an overall rating of 5 / 5

Good service

Easy process, no problems, helpful staff. Would definitely recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bazza

Boomtastic gave this product an overall rating of 5 / 5

Easy and cheap can't complain about that.

Insurance for my pick up. Was quick and easy happy with the value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boomtastic

Port gave this product an overall rating of 5 / 5

Best insurance company and excellent customer service

I bought a car insurance, very cheap as compared to numerous websites visited. No upfront payment or deposit but flexible equal monthly payments and very excellent customer service received from the agent who dealt with me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Port

Philfish gave this product an overall rating of 5 / 5

Simple website

The Aviva website was the easiest to navigate that I have ever encountered. Start to finish took less than 15minutes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Philfish

Tezza gave this product an overall rating of 4 / 5

Good review

Car insurance very helpful throughout the call and felt very at ease

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Tezza

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