Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3450 customer reviews

Tezza gave this product an overall rating of 4 / 5

Good review

Car insurance very helpful throughout the call and felt very at ease

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Tezza

BigAl gave this product an overall rating of 4 / 5

Easy experience

Motor insurance policy, easy to use website and a good discount for having other Aviva products

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigAl

JMac gave this product an overall rating of 4 / 5

Competitive price

Very pleased with my quote from Aviva car insurance, cheaper quote than anywhere else by a significant amount. Helps that I have another policy with them. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JMac

GandJ gave this product an overall rating of 4 / 5

Local call centres a plus

Car insurance Easy helpful service to set up my policy

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

GandJ

DODGER gave this product an overall rating of 5 / 5

Brilliant

Site was clear, easy to use and fast. Premiums offered were very good. All paperwork was emailed promptly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DODGER

Nickname gave this product an overall rating of 5 / 5

Very smooth and easy process

I received my annual renewal for car insurance from Aviva and the premium had more than doubled. I went on the Aviva website. Very smooth and easy process, resulting in a premium of a bit less than last year. Result!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Nickname

Mick gave this product an overall rating of 5 / 5

Great custumer service and advise

Got my car insurance from aviva they were really helpfull when others were not i had been in spain and while other companys did not give me any no claims aviva did and a decent price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

magic123 gave this product an overall rating of 5 / 5

customer service

quick,easy filling in forms and good service,good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

magic123

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