Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Swhite gave this product an overall rating of 4 / 5

Car insurance

I was with aviiva 2 years ago and after I had changed to another provider they told me they could have matched the price so this year I went back to them as they were the best price I could find

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Swhite

Aaron gave this product an overall rating of 5 / 5

Easy

The process was quick and simple. Great service for existing customers

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Aaron

andy gave this product an overall rating of 5 / 5

motor insurance purchase experience

purchasing process is straight forward without hassle, and competitive price that beats other providers in price compare website.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

andy

Gemini gave this product an overall rating of 5 / 5

So easy to use

I purchased my car insurance through My Aviva and it was really easy to use, very competitive and met all of my needs.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gemini

Andrei gave this product an overall rating of 4 / 5

Great customer service

I have purchased my second car which overlapped the previous by two months in terms of insurance. Because of that I was not able to get NCD on both cars but I was given a discount for the same percentage as the NCD until my first car insurance expires and I can transfer the NCD. Great service ! Even though AVIVA was not the best quote, they earned my respect again with this customer friendly solution and I'm happy to work with them !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andrei

Jom77 gave this product an overall rating of 5 / 5

Good pack

I have purchased car insurance and i got 20 percent discount as part of multi product discount.so i was able to purchase it for very less amount when compared and from one of the best insurance providers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jom77

EduardasLT gave this product an overall rating of 4 / 5

Very good price offer

Very good price offer and conditions. I happy and content with Aviva in this year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

EduardasLT

newClient gave this product an overall rating of 1 / 5

Complicated custommer service

I was asked to provide no claim discount documents so I provided those from my previous two consecutive motor insurances. However Aviva accepted only one of them, raised the insurance charge, and provided no explanation. When I questioned this Aviva did not even reply. Will probably leave soon.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

newClient

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