Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Aaron gave this product an overall rating of
Easy
19/02/2019
The process was quick and simple. Great service for existing customers
I would recommend Aviva to a friend
- By:
- Aaron
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Aaron
andy gave this product an overall rating of
motor insurance purchase experience
19/02/2019
purchasing process is straight forward without hassle, and competitive price that beats other providers in price compare website.
I would recommend Aviva to a friend
- By:
- andy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
andy
Gemini gave this product an overall rating of
So easy to use
19/02/2019
I purchased my car insurance through My Aviva and it was really easy to use, very competitive and met all of my needs.
I would recommend Aviva to a friend
- By:
- Gemini
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gemini
Andrei gave this product an overall rating of
Great customer service
19/02/2019
I have purchased my second car which overlapped the previous by two months in terms of insurance. Because of that I was not able to get NCD on both cars but I was given a discount for the same percentage as the NCD until my first car insurance expires and I can transfer the NCD. Great service ! Even though AVIVA was not the best quote, they earned my respect again with this customer friendly solution and I'm happy to work with them !
I would recommend Aviva to a friend
- By:
- Andrei
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Andrei
Jom77 gave this product an overall rating of
Good pack
18/02/2019
I have purchased car insurance and i got 20 percent discount as part of multi product discount.so i was able to purchase it for very less amount when compared and from one of the best insurance providers.
I would recommend Aviva to a friend
- By:
- Jom77
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jom77
EduardasLT gave this product an overall rating of
Very good price offer
18/02/2019
Very good price offer and conditions. I happy and content with Aviva in this year.
I would recommend Aviva to a friend
- By:
- EduardasLT
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
EduardasLT
newClient gave this product an overall rating of
Complicated custommer service
18/02/2019
I was asked to provide no claim discount documents so I provided those from my previous two consecutive motor insurances. However Aviva accepted only one of them, raised the insurance charge, and provided no explanation. When I questioned this Aviva did not even reply. Will probably leave soon.
- By:
- newClient
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 2 / 5
newClient
spiralos gave this product an overall rating of
My opinion matters
18/02/2019
I bought car insurance from Aviva and it was all very reasonable. They then hammered me with emails saying my opinion matters. I am hoping this review will stop them from coming. (good luck with that one.)
I would recommend Aviva to a friend
- By:
- spiralos
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
spiralos