Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

Vijay gave this product an overall rating of 5 / 5

Excellent Service

I had to contact customer service twice, first time for the purchase of the car insurance and second time to correct a minor error in the policy document. Both time I was extremely impressed with the service and help I recieved. Equally commendable was the friendly and helpful attitude of the people attending to my call and very prompt resolution of my concern.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

It's great to hear it was smooth and easy for you Vijay, this is what we aim for and do our best to do for our customers. I will pass on your kind feedback to the people who helped. Thank you.

Yannis, Aviva Web Team

Vijay

Will09 gave this product an overall rating of 5 / 5

Ease of use

We already have house insurance with Aviva so this was for car insurance. The online form was easy to use but when I needed some help the telephone communication was quick and very helpful. We also thought it was good value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Will09

yorkie gave this product an overall rating of 5 / 5

Very good service

Very good service and very helpfull staff and a very good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

yorkie

Nick gave this product an overall rating of 5 / 5

Friendly srvice,good price

Car insurance: very competitive price, prompt, friendly service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nick

pb115 gave this product an overall rating of 5 / 5

simple procedure and clear cover rules.

give it a try! it was simple to use and cover was very clear.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pb115

Kdyyy gave this product an overall rating of 4 / 5

Why??

Comprehensive car insurance with breakdown cover was bought. However, when I requested a quote for just breakdown cover my premium was £4 less than the price given when included with the joint quote. Nobody is prepared to explain why.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Hi there, thank you for the positive review. Regarding the separate breakdown cover being cheaper, this can occur because a different set of discounts might be in effect. The policy may also be rated according to a different set of data. I'm glad you were able to find the best price for you and thanks again for insuring with us.

Yannis, Aviva Web Team

Kdyyy

Merc83 gave this product an overall rating of 5 / 5

Multi Car Insurance

Infact I wish I had discovered Aviva earlier I sincerely can not fault their services it's immaculate my favourite one is the AvivaPlus me love it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thank you very much for the kind words! We are happy to have you as a customer and hope we can keep your customer with our renewal price guarantee. Our insurance services will be there when you need them.

Yannis, Aviva Web Team

Merc83

Gibbo2 gave this product an overall rating of 5 / 5

Excellent service

Home insurance on a rented property Staff I spoke to were very helpful and the paperwork arrived only 3 days after I had discussed my query . Very quick and efficient service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Gibbo2

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