Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3450 customer reviews

Jeannieb gave this product an overall rating of 5 / 5

Excellent website

Perfect multi car insurance, quote was competitive and whole online experience simple from receiving a quote to purchasing the product

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jeannieb

MeAndMealone gave this product an overall rating of 5 / 5

car Insurance

Very happy & pleased with service and will be back .

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MeAndMealone

Trace gave this product an overall rating of 5 / 5

Cheap insurance

Got insurance on my old car a lot cheaper then the compare sites Very pleased

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Trace

Kirki gave this product an overall rating of 5 / 5

Great Price

Bought Car Insurance online. Cheaper than all quotes received from the money saving comparison sites.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kirki

rocky gave this product an overall rating of 5 / 5

easy access - great price - friendly service

Having received my renewal notice from another company, I obtained a cheaper online quote. I am also the named holder of another insurance from Aviva and took advantage of the additional discount. Contact with the service agent was quick, easy and very helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

rocky

casryan gave this product an overall rating of 5 / 5

Excellent Service

We bought our multi car insurance as we had our Life insurance with Aviva too, the website was very easy to navigate and found the price very competitive. I would recommend Aviva to anyone looking for insurance of any kind.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

casryan

Mejiama96 gave this product an overall rating of 5 / 5

Amazing deal!

I have been looking for a new motor insurance since my current MI kept on increasing my premium each year. Only Aviva gave me an amazing savings and the application was quick and easy. Highly recommended to everyone and am very pleased with this purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mejiama96

Casepc gave this product an overall rating of 5 / 5

Happy customer

At the moment very happy with the service provide.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Casepc

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