Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2740 customer reviews

Dixieslad gave this product an overall rating of 5 / 5

Take back cartrol

I use the Aviva site for another two policies so tried them when car policy fell due. Very glad I did although they were not able to reduce my premium. The attractions they offered included a) having all my policies at the one website b) the ability to change the terms of my cover instantly c) and without administration charge d) competitive premium. So I'm a happy customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Dixieslad

Juli gave this product an overall rating of 5 / 5

Car ins

Great price, no fuss To change from one provider to Arriva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Juli

john gave this product an overall rating of 4 / 5

Good concept

Motor insurance the online experience was poor . Surprised also was not able to get a quote for home insurance because of conflict with dates .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

john

Coxy gave this product an overall rating of 5 / 5

Car Insurance

I did all the comparison websites in a bid to get the best deal available (as suggested by money saving expert & then went on to try the company’s not included. I was very pleased to find AVIVA was not only competitive (significantly less than others for the same services) but also didn’t change extra for paying monthly or making changes if required. What’s not to like?

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Coxy

lissie gave this product an overall rating of 5 / 5

fast efficient service and a very competitive priced product

Fully comprehensive motor insurance including breakdown cover.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lissie

SThomas gave this product an overall rating of 5 / 5

Excellent customer service

Multiple car insurance,, competitive premium, value for money Ease of purchase

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

SThomas

Jake gave this product an overall rating of 5 / 5

Quick and easyI bought my

I bought my fully comprehensive insurance for my van off Aviva I would say I had it all done and dusted in about 15 minutes online it was so easy and quick.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jake

scgc gave this product an overall rating of 5 / 5

Efficient

car insurance bought online with a 20% discount - good price and easily arranged. Trust if I need to use it Aviva will be as good then.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

scgc

Back to top