Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

Gary gave this product an overall rating of 5 / 5

Aviva Recommended.

I bought car insurance for a 2008 Renault Clio the insurance quote was affordable and the Aviva website is very easy to use I would definitely recommend Aviva to people that want affordable car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gary

Kyle gave this product an overall rating of 5 / 5

easy to reach and friendly, helpful customer service

bought my car insurance from Aviva, they provided the most competitive quote since I qualified with their existing customer discount. The cover was easy to take out, they were helpful on the phone and easy to reach, hardly had to wait on the phone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Kyle

Howie gave this product an overall rating of 5 / 5

Brilliant and so easy to access beat all other quotes

Car insurance fully comprehensive ease of access very very competitive price would and have recommended

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Howie

Chas gave this product an overall rating of 4 / 5

Easy website to obtain a quote and cheapest by far.

Cheapest around and excellent cover using the Premium plan.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chas

Rosieec2324 gave this product an overall rating of 5 / 5

Great customer services

Purchased car insurance online at very competitive price. Forgot to add my daughter as a named driver so gave Aviva a call and spoke to very helpful lady. Who not only was able to add my daughter but she also gave me a very competitive price for my husband's vehicle to include under a multi car policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rosieec2324

colin64 gave this product an overall rating of 5 / 5

Easy

Easy and straightforward process. Wish all the systems were as easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

colin64

Pete gave this product an overall rating of 4 / 5

Good clear website

Car insurance, easy to enter required details and quick decision.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete

Grannykir gave this product an overall rating of 5 / 5

Friendly and helpful service

I purchased car insurance with Aviva and found the whole process relatively painless. Helpful operator on the phone who guided me through the process in a professional, and informative way.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grannykir

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