Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Kirki gave this product an overall rating of 5 / 5

Great Price

Bought Car Insurance online. Cheaper than all quotes received from the money saving comparison sites.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kirki

rocky gave this product an overall rating of 5 / 5

easy access - great price - friendly service

Having received my renewal notice from another company, I obtained a cheaper online quote. I am also the named holder of another insurance from Aviva and took advantage of the additional discount. Contact with the service agent was quick, easy and very helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

rocky

casryan gave this product an overall rating of 5 / 5

Excellent Service

We bought our multi car insurance as we had our Life insurance with Aviva too, the website was very easy to navigate and found the price very competitive. I would recommend Aviva to anyone looking for insurance of any kind.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

casryan

Mejiama96 gave this product an overall rating of 5 / 5

Amazing deal!

I have been looking for a new motor insurance since my current MI kept on increasing my premium each year. Only Aviva gave me an amazing savings and the application was quick and easy. Highly recommended to everyone and am very pleased with this purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mejiama96

Casepc gave this product an overall rating of 5 / 5

Happy customer

At the moment very happy with the service provide.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Casepc

Ecky gave this product an overall rating of 5 / 5

straight forward and simple

bought the online car insurance, straight forward and simple to follow, was able to add only the extras i wanted. best quote by far. my wife will be renewing with Aviva plus for her car insurance and checking building insurance prices with them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ecky

mrsgee gave this product an overall rating of 5 / 5

Excellent service all round

Great website, easy to navigate and excellent price. Follow up confirmation emails were received quickly. Altogether brilliant service! I have scored highly as, if there was anything I wasn't happy with, I wouldn't have purchased from Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mrsgee

brock gave this product an overall rating of 5 / 5

your staff whent throw every detail with me, great exesperence.

ive insured two cars , with aviva , greate service, much better than my last insuress, my brother been with aviva for years, he kept telling me how good they are.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

brock

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