Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

tonythomas26 gave this product an overall rating of 5 / 5

Excellent service!

After getting a quote for motor insurance,i decided to take it out with Aviva...everything was so simple,payment was easy and I was kept up to date with everything...but the best thing was the price and cover !!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tonythomas26

Pooski gave this product an overall rating of 5 / 5

Great service

Insurance arranged promptly. Very satisfied with everything. I have used AVIVA before and never been disappointed

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Pooski

sandiF gave this product an overall rating of 5 / 5

Great customer service

I purchased car insurance. Aviva customer services advised I may get a discount if I had any other Aviva products. I knew I had a pension from a prior employer but I had none of the details to hand. They still managed to track it for me and give me the discount on my car insurance. Best customer service call centre ever! Friendly and helpful to their customers.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sandiF

1sttimeuser gave this product an overall rating of 5 / 5

Easy to use website

Got renewal notice, large cost increase so used Aviva website to get a quote, easy to use website compared to others, good value, so signed up.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

1sttimeuser

Mart gave this product an overall rating of 4 / 5

Easy to use web site

Purchasing motor insurance on line was easy & had a very competitive price

I would recommend Aviva to a friend

By:

Mart

jay74 gave this product an overall rating of 5 / 5

Excellent service

Value for money and good customer service. Took out policy but had to make some adjustments to my policy which were carried out quickly and efficiently with money also been refunded to me which I was very pleased with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jay74

KR12 gave this product an overall rating of 5 / 5

Great Value

Got my car insurance with the same level of cover as my previous insurer & saved on the premium. Much less than my renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KR12

Bear gave this product an overall rating of 4 / 5

Satisfied

This insurance was all done on line, (a first for me) and a very easy way it was,you can Taylor make it to your needs and price,doesn’t take long to do and is a very easy website to use, My quote came through in 2 mins and was a very good competitive one,again it was easy to then confirm And would recommend it to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bear

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