Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Jasmine gave this product an overall rating of 5 / 5

Fantastic Service

I couldn't get an insurance quote anywhere else, even through my broker who i have used for years. On a whim i went on the Aviva website and completed the quote direct. The site didn't work so i called (at peak time and they answered within 2 minutes) and completed the quote. Amazing service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jasmine

Susan gave this product an overall rating of 5 / 5

Mrs j Walter

Excellent service and direct answers Thsnks Do hope we will not talk again until macch 2020

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Susan

Abulatif gave this product an overall rating of 5 / 5

Great services, always willing to help

I cant believe how good this insurance company is... i given the wrong start date from my old insurances aviva still given me extra day cover.. even though it wass my fault the services level is so on point. Online account is soo easy i changed my wifes car taken less then two mins. I been with a lot of other insurance this is the best level of services i ever got honestly they just cant help you enough, they dont judge you if you have points or claims they try and get you the best deal. Thank you avaia just for the Pease of mind

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Abulatif

jimr7 gave this product an overall rating of 5 / 5

Extremely efficient and friendly customer service

I recently purchased my motor insurance with Aviva and I was extremely impressed by friendly nature of the staff who dealt with my transaction. Also, the efficiency of the process from requesting a quotation to receiving my policy documents was first class.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jimr7

GillGary gave this product an overall rating of 3 / 5

Difficult

Trying to change the insured car was a bit of a nightmare. Sorted satisfactory in the end.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

GillGary

Steve gave this product an overall rating of 5 / 5

Efficient customer service

I bought car insurance Very helpful and efficient service. Explained everything thoroughly .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

Fishboy gave this product an overall rating of 5 / 5

Excellent result

Replaced wife’s car with smaller model, existing insurance company wanted ridiculous amount of money to change, contacted Aviva as already had house insurance, cheaper for whole year than changing with existing for 3 months ! Consequently also changed my own car insurance to Aviva from same company, bad luck Saga.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Fishboy

SydJ gave this product an overall rating of 5 / 5

Easy to buy

Bought my multi car insurance on line. easy to fill out forms, simple choices, easy to understand quotes. Simple to purchase, app available, instant access to my policy documents. Job done! How it should be, straight forward. Well done Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

SydJ

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