Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Garry gave this product an overall rating of
Good customer service and the product covered my requirements at a good price
06/04/2021
Very good service and the product adequately covered my requirements at a competitive price.
I would recommend Aviva to a friend
- By:
- Garry
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Garry
Bugg gave this product an overall rating of
New car
05/04/2021
Very good service & fast as well I found them helpful & polite
I would recommend Aviva to a friend
- By:
- Bugg
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Bugg
Maria gave this product an overall rating of
Great online service
05/04/2021
I have recently transferred my car insurance to Aviva. I was pleasantly surprised at the ease of getting a quote online and the itemised options for adding onto the insurance. I managed to get a comprehensive insurance which is great value and covers for all eventualities.
I would recommend Aviva to a friend
- By:
- Maria
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Maria
Tiger gave this product an overall rating of
Good to be able to speak to someone
05/04/2021
Car insurance & home Insurance I am surprised that you do not seem to have increase the standard home/flat contents section cover with inflation for possibly the 35 years since I have had my policy with you!
I would recommend Aviva to a friend
- By:
- Tiger
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Tiger
Tumchy gave this product an overall rating of
Good experience
04/04/2021
All a simple and pleasant experience. By far far superior t the competition.
I would recommend Aviva to a friend
- By:
- Tumchy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Tumchy
Pete gave this product an overall rating of
Simple and transparent!
04/04/2021
Was searching for an affordable car insurance, checked the comparison website, then looked at Aviva and chose what I thought was the best choice for me at the moment in time. The entire process was smooth, quick and easy to follow. I hope to receive the service if ever needed. Simple and transparent!
I would recommend Aviva to a friend
- By:
- Pete
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pete
Smiffjs1 gave this product an overall rating of
really helpful staff on the phone
04/04/2021
renewal of my insurance due to the purchase of a new car
I would recommend Aviva to a friend
- By:
- Smiffjs1
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Smiffjs1
Pickles gave this product an overall rating of
Excellent service
03/04/2021
Car Insurance was excellent value and great service and attention to detail
I would recommend Aviva to a friend
- By:
- Pickles
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pickles