Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2741 customer reviews

Garry gave this product an overall rating of 5 / 5

Good customer service and the product covered my requirements at a good price

Very good service and the product adequately covered my requirements at a competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Garry

Bugg gave this product an overall rating of 5 / 5

New car

Very good service & fast as well I found them helpful & polite

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bugg

Maria gave this product an overall rating of 5 / 5

Great online service

I have recently transferred my car insurance to Aviva. I was pleasantly surprised at the ease of getting a quote online and the itemised options for adding onto the insurance. I managed to get a comprehensive insurance which is great value and covers for all eventualities.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Maria

Tiger gave this product an overall rating of 4 / 5

Good to be able to speak to someone

Car insurance & home Insurance I am surprised that you do not seem to have increase the standard home/flat contents section cover with inflation for possibly the 35 years since I have had my policy with you!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Tiger

Tumchy gave this product an overall rating of 4 / 5

Good experience

All a simple and pleasant experience. By far far superior t the competition.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Tumchy

Pete gave this product an overall rating of 5 / 5

Simple and transparent!

Was searching for an affordable car insurance, checked the comparison website, then looked at Aviva and chose what I thought was the best choice for me at the moment in time. The entire process was smooth, quick and easy to follow. I hope to receive the service if ever needed. Simple and transparent!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete

Smiffjs1 gave this product an overall rating of 5 / 5

really helpful staff on the phone

renewal of my insurance due to the purchase of a new car

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Smiffjs1

Pickles gave this product an overall rating of 5 / 5

Excellent service

Car Insurance was excellent value and great service and attention to detail

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pickles

Back to top