Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

john gave this product an overall rating of 4 / 5

ease of set up

My old insurer after 6 years of loyalty decided to increase my premium by 3 times on a 23 years no claims.Terminated. Aviva offered the right price, easy to understand documents and most important a good DISCOUNT because we both had other policies with Aviva. If Aviva continues to reward loyalty as it seems to then they can have more business from me. Loyalty should not be a cue to inflict financial punishment.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

john

FIRPS gave this product an overall rating of 5 / 5

Fluid Prices! My Aviva App is Great and simple to use.

Aviva have been our car/house insurance choice for over six years now as no other insurance broker can touch their great service and especially sensible prices. We have a multi car policy of which is very easy to use and add more vehicles instantly on the My Aviva App platform. You get to choose how you wish to set up the policy and payments such as adding Motor Legal, Protected No Claims, breakdown cover, etc. This saves the trouble of bolt on extras added without your knowledge and no how, thus giving you full control of self customizing your car insurance policy to suit your needs only.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

FIRPS

Inky gave this product an overall rating of 4 / 5

Outcome I wanted

Added multi-car to my existing health insurance to get a discount and make it competitive. Customer service was very good on the phone but the website process/experience for multi-car is poor, especially for more than two cars.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Inky

Rebot gave this product an overall rating of 5 / 5

Cheaper than Comparison sites!

Tried to look for a cheaper insurance due to me changing to a bigger car with bigger tank capacity from a 1.4L to a 2.0L. As a young driver, i need to upgrade to a bigger capacity due to the face that i travel alot for my studies. Searched soo many times on big comparison site and always not happy with their expensive pricing. so untill one day I was recommended to try Aviva by a family member and I couldnt believe how cheaper it was compare to bigger comparison site's. if I knew this earlier, I would've choosed to be on Aviva. but now I know.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rebot

Bmemms gave this product an overall rating of 5 / 5

Simple process

I bought motor insurance for my wife and son’s cars after receiving a shocking renewal premium from a popular and well TV advertised insurer that I had stayed faithful to for a number of years Not only am I saving a large amount of money I am also on the receiving end of excellent customer service The team at Aviva unravelled and corrected a mistake made by the previous insurer which I thought was going to be impossible Needless to say I am delighted

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bmemms

Vijay gave this product an overall rating of 5 / 5

Easier to Purchase and Better Price!

I took short time to complete my purchase. Also I got better price then many other price comparison sites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

Vijay

grasmere gave this product an overall rating of 5 / 5

Great price and great customer service

Purchased car insurance,undercut my existing company price by over 50 percent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

grasmere

Monci gave this product an overall rating of 5 / 5

Best price

My car insurance had gone up for the year. So I looked at lots of comparison websites, but everyone was much higher. Aviva was the best price out of everybody, meets all my requirements & has saved me a considerable amount of money.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Monci

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