Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
docnvv gave this product an overall rating of
The Best Ever
17/04/2019
My son was recently involved in a no-fault accident where the third party was insured through Aviva. Within minutes of exchanging details with third party (both vehicles were total write-offs!) Aviva had contacted my son and arranged a courtesy vehicle, arranged to take care of his financing company (his vehicle was less than a year old and the third party's vehicle only 9 days old!) and efficiently took care of all matters! Unbelievable efficient and reassuring after such a traumatic experience. That is why I have decided to change my insurance company to Aviva. The service was friendly and amazingly efficient! I hope to never "need" them but after these two experiences I'm confident that Aviva will take care of my affairs. Very happy!
I would recommend Aviva to a friend
- By:
- docnvv
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
I'm so glad we could help your son move on from a troubling experience like this. These stories make us happy and I'm personally blessed to see the fruit of my colleagues' work in reviews such as yours on a daily basis. Car accidents are an unfortunate reality on the road and we work hard to provide assurance to people facing these events. Our thanks for insuring with us - we will be there when you need us (knock on wood!).
Yannis, Aviva Web Team
docnvv
Bethany21 gave this product an overall rating of
Car Cover
17/04/2019
Great service , excellent over the phone after completing on line application. Had to ring them because forgot to add my wife as named driver this saved me 5 pound a month after adding her to the policy. Both the online service and the telephone service were excellent and really helpful with my requests and really y competitive with the quote for a top line cover insurance.
I would recommend Aviva to a friend
- By:
- Bethany21
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bethany21
LeeM gave this product an overall rating of
Good Customer Service
17/04/2019
Once I got through the initial 'on hold' phase of the call, the customer service was great and very helpful. The van insurance I received was very competitive.
I would recommend Aviva to a friend
- By:
- LeeM
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
LeeM
Mike gave this product an overall rating of
Super Options Online.
16/04/2019
Just bought car Insurance for our two cars. The options available and ease of use was first class. So easy to add drivers for both cars.
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Mike
Lakey gave this product an overall rating of
Excellent service but
16/04/2019
Very pleased with the service and the price, but let down by failing to send hard copy of insurance docs in the post as requested and failing to confirm again in writing that you had received a copy of my NCB notice from my previous company. Otherwise car insurance website is excellent easy to follow but for the above it would have been 5 stars and of course its Norfolk jobs for Norfolk people, to a degree I suppose.
I would recommend Aviva to a friend
- By:
- Lakey
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Lakey
loony gave this product an overall rating of
easy on line questions
16/04/2019
car insurance for two vehicles. total cost greatly less than I was invited to pay by my existing insurers. My daughter recommended Aviva having had a nasty experience with a foreign lorry on the motorway with which problem Aviva coped excellently.
I would recommend Aviva to a friend
- By:
- loony
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
loony
sadge gave this product an overall rating of
Easy to complete on line.
16/04/2019
car insurance. easy to complete and follow on line.
I would recommend Aviva to a friend
- By:
- sadge
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
sadge
Tribulatio gave this product an overall rating of
Very Agreeable Quote
16/04/2019
Completed Aviva’s online questionnaire for motor insurance quote providing full and truthfully correct information. After choosing the excess I wished to contribute towards a claim and a short duration, the site provided the quote. I was very pleasantly surprised to read how reasonable it was. Near the renewal date I phoned Aviva to pay the premium. The papers arrived by email as well as hard copy in the post as I had requested them in my phone conversation with an operative. All pretty straight forward process.
I would recommend Aviva to a friend
- By:
- Tribulatio
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tribulatio