Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Tribulatio gave this product an overall rating of 5 / 5

Very Agreeable Quote

Completed Aviva’s online questionnaire for motor insurance quote providing full and truthfully correct information. After choosing the excess I wished to contribute towards a claim and a short duration, the site provided the quote. I was very pleasantly surprised to read how reasonable it was. Near the renewal date I phoned Aviva to pay the premium. The papers arrived by email as well as hard copy in the post as I had requested them in my phone conversation with an operative. All pretty straight forward process.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tribulatio

Jeinon gave this product an overall rating of 5 / 5

Great policy change process and customer service

I recently bought a multi car policy through aviva, following a rate hike from my previous insurer, online application process was clear, quick and easy to complete. A few days after purchasing the policy I purchased a new car which meant I needed to amend the policy and get a new quote for the change in car. Again this was a quick and pleasing process over the phone, there were no admin costs and the customer service was perfect. Hopefully you continue to provide competitive quotes and policies so I can stay with you for many years.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jeinon

EddieG gave this product an overall rating of 5 / 5

Bang Tidy

Excellent quality, service and value for money. Website very easy to use and with being an existing Aviva customer, they knocked the socks off my renewal. Highly recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

EddieG

Millie gave this product an overall rating of 5 / 5

Great service

Car insurance. So easy to set up on line fantastic

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Millie

Emma gave this product an overall rating of 5 / 5

Very easy

Only took a matter of minutes and good value for money

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Emma

Soman gave this product an overall rating of 5 / 5

Excellent customer service. Entire transaction completed in under 20 minutes. Very competitive prices for a multi car policy. Saved over 75

Picked up a multi car policy. Others were quoting higher rates and not too keen to offer a single policy for two cars.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Soman

JohnG gave this product an overall rating of 5 / 5

Car Insurance Pleasant Surprise

Very helpful staff. Refund on unused policy quickly returned

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

JohnG

Ob1702 gave this product an overall rating of 5 / 5

Aviva plus Me = :-)

Aviva plus gave me the best car insurance quote by far and no charge for any admin stuff so win win happy days.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Ob1702

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