Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Strandsholme gave this product an overall rating of 5 / 5

A Great Deal Better

Comprehensive car insurance at a very competitive price compared to renewal quote from previous insurer. Easy online system with excellent comms.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Strandsholme

Joey gave this product an overall rating of 5 / 5

Car insurance

I took out car insurance with aviva, the quote I received was cheaper than other insurers. It was easy and quick to do online which I was impressed with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Joey

Nick gave this product an overall rating of 4 / 5

Good company

Car insurance - good service & very helpful customer service people. Price is not the cheapest available but then you get what you pay for in my opinion. I would use them again without a doubt.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nick

sammy gave this product an overall rating of 5 / 5

excellent customer service

car insurance competitive rate great value . customer service excellent will recommend 6o family and friends.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

sammy

catalin gave this product an overall rating of 5 / 5

cheap price

Cheap price and easy to do it,great services. Easy site to complete a quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

catalin

Alex gave this product an overall rating of 5 / 5

Great customer

I called their services ( Aviva) to insurance my car

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Alex

Winstons gave this product an overall rating of 5 / 5

Superb service

I've been really impressed with the customer service and their ability to fix my own muck ups. Initially I took out a 2nd policy for a new car as I had still got my old one, didn't realise I had a multicar policy. Phoned up, not a problem sorted it all out and cancelled/refunded unneeded new policy. Then after about a fortnight I realised I had put the number plate in wrong. Phoned up again not problem, details changed most importantly for me with no charge. The chap who helped was really helpful, funny and knew his stuff.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Value for money
3 / 5
Customer experience
5 / 5

Winstons

Nickscrim gave this product an overall rating of 5 / 5

Great value car insurance

I bought car insurance for two cars. I usually buy through a comparison website. As I am an existing Aviva customer I noticed on their website that I was entitled to a discount. This made the policies cheaper than anywhere else.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Nickscrim

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